I have forgotten my password. What do I do?

Click this remind link (or go to the Runner's World homepage and click the 'forgot password?' link in the log-on pod). You will then be able to enter your e-mail address and have your password e-mailed to you instantly.

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Why does the site keep asking me to join, even though I am a member?

Don't worry - you're still a member! Just ignore the Join pod, which is for non-members, and log-on using the smaller 'Members Logon' pod underneath it.
If you want to be logged on automatically when you visit the site, do two things:
1. Don't click 'log off' at the end of a session
2. Ensure your browser preferences are set to allow 'cookies' (this may already be so). Our site depends on 'cookies' in your computer to remember that you are a member.

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The site won't let me access the event listings or the 'add message' section of the forum, even though I am a member. Why not?

You probably aren't logged in (unless you can see your name in the pod in the top left-hand corner of every screen). Log-on using the smaller 'Members Logon' pod underneath the big 'Join' pod in the top left-hand corner of every screen.
If you want to be logged on automatically when you visit the site, do two things:
1. Don't click 'log off' at the end of a session
2. Ensure your browser preferences are set to allow 'cookies' (this may already be so). Our site depends on 'cookies' in your computer to remember that you are a member.

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I get messages saying, 'Sorry, this is subscriber-only content', even though I'm a member. What's happening?

This is content exclusively for subscribers to Runner's World magazine. The good news is that you can subscribe online and be sent an access number within 30 minutes.

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I'm a member - how do I log in?

Ignore the Join pod in the top-left-hand corner of the screen, which is for non-members, and log-on using the smaller 'Members Logon' pod underneath it.
If you want to be logged on automatically when you visit the site, do two things:
1. Don't click 'log off' at the end of a session
2. Ensure your browser preferences are set to allow 'cookies' (this may already be so). Our site depends on 'cookies' in your computer to remember that you are a member.

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