Tsk tsk, Patootie, such cynicism. Who would have thought it in one so young? 
)
But she's right, B, that's jolly good going. And it IS always better if you can do it yourself, of course, because then you get it the way you want it, and not the way someone else could manage to do it! Isn't it funny how much difference little things, like the proper spacing of drawers and shelves, can make to the usefulness and efficiency of an entire system?
And Patootie, that is simply ROTTEN about the wardrobes! I am really appalled to see how casual and accepted this level of service seems to have become in the UK. It's YOUR money and YOUR time that they're talking about here!! So you make sure the complaints department gets the point, because this is just low.
It's a horrid thing to say, perhaps, but maybe one tiny silver lining to all this mess in the financial markets is that they will have to stop taking the customer for granted. In spite of all the rubbish everyone spouts about customer service, it's been apparent for the last decade that almost all of it was a highly cynical attempt to mislead people into buying things they didn't want or couldn't afford (or both) and that the whole system was fundamentally rotten because people got paid just for getting you to sign the contract. They didn't care a farthing whether you actually GOT the stuff, or LIKED it, because they were on to the next customer. I have noticed with revulsion how much of the language used is, revealingly, the language of adolescent sexuality: expressions like 'customer intimacy' really mean 'how can we get this one into bed---oh, sorry, I mean how can we get this one to do the deal?' Maybe when they REALLY have to compete for business, because not everyone has enough money to buy everything, things will actually improve somewhat on that front at least. (I hope so, because it looks as if things may be quite hard on a lot of innocent people who have done their best to be prudent all their lives, and to invest wisely---only to find now that the regulators have been asleep on the job and even the most 'conservative' companies have giant holes in their finances.)
Dear me, I rant, I had better stop. But I hope the bliddy wardrobes come SOON, Patootie, and that in the meantime they do something very, very nice for you to show they know they screwed up!
xxx
