Any dentists out there?

or people with experience of their extortionate prices?

1 to 20 of 35 messages
20/10/2006 at 12:16
I recently went to the dentist as a false tooth I have, which has a metal post on it which fits into my route, had fallen out.

The dentist said that the route had split and that I need an extraction and a temporary denture until the gums had settled down. Then I could consider a bridge or something.

He then went about making impressions of my teeth, taking xrays etc and asked me to come back the week after for the extraction. I went to the receptionist and booked a date and signed for the treatment that I'd had that day.

When I got home I realised that I'd signed a piece of paper which had costs totalling £450!!!!

The very next day I rang the dentist to cancel future treatments and then managed, after 10 phone calls, to find a dentist that would take me on as a NHS patient therefore enabling me to control the costs.

The dentist is now saying that in the time between my leaving the surgery and calling to cancel future treatments (less than 6 business hours) the denture had been made and therefore they want me to pay for it.


I've looked on the copy of the treatment sheet that I signed and there are no T&C's.

Will I have to pay this bill even though I cancelled quickly?
20/10/2006 at 12:16
Ooops route = root ;-)
20/10/2006 at 12:17
Crashie is one!
20/10/2006 at 12:17
I don't like dentists.

Sorry Wolfy, not seen a dentist (properly) since I was 16.
20/10/2006 at 12:17
Crashie's yer man.

Hello btw!
20/10/2006 at 12:18
Thanks squishy! Hi cath and monkey how you diggling? I'm being ripped off aren't I? Cheeky gits
20/10/2006 at 12:19
Hi Wolfums - sounds like it..!!
20/10/2006 at 12:21
I was really nervous whilst I was there, I'm scared of dentists, so was confused and probably on the edge of a panic attack but I managed to control it. Flustered when I left the surgery and really didn't notice the total charges until I got home!

20/10/2006 at 12:22
Email Crashie Wolfy and see what he thinks.
20/10/2006 at 12:22
Thanks Cath. I've not been on here for ages and I can't remember the quickest way to find him. Any ideas ;-)
20/10/2006 at 12:24
20/10/2006 at 12:25
[innocent blink]

Aahh DM to the rescue..
20/10/2006 at 12:26
Tee hee thanks Cath and Minky ;-)
M...eldy    pirate
20/10/2006 at 12:29
For once I agree with the BINT


had too many nasty experiences with gob Dr's
M...eldy    pirate
20/10/2006 at 12:42
I actually didnt mean Wolfie was a BINT by the way!
Crash Hamster    pirate
20/10/2006 at 12:46
What ho Wolfy!

I suppose a service is worth what you can get for it, but that does sound a tad expensive...the NHS costs for that treatment would be £189.00 for the extraction and the temporary denture (plus any other dentistry required during that course of treatment ie in effect, if you needed a couple of fillings as well, you'd get them thrown in 'for free')

Then your gum needs to heal and settle for at least 3 months...this generally means that your bridge to complete the job counts as a separate course of treatment which is another £189 (but again you'd get any fillings, scaling and polishing etc free)

Now, to make the denture:
impressions have to be taken. They have to be sent to the lab. The lab has to cast the impressions in plaster. The plaster has to dry. The denture has to be constructed in wax and the model modified to take account of the hole left when your root is removed. It has to be lubricated, then a second lot of plaster poured over the wax. This has to set. The was is removed with boiling water. Acrylic is packed into the space where the wax was. The mould is reassembled. The acrylic is cured with heat and/or pressure. The mould is broken open. The 'raw' denture is trimmed and polished, then returned to the dental surgery to be fitted to you.

Do you imagine that, even if yours was the only denture to be made by the lab that day, that all that could happen in 6 hours? Nope, me neither.

The impressions had probably not even been sent to the lab. If they had, thay may have been cast up, but would still be drying.

I guesss that the dentist could charge you for his time (maybe £200/hr to err on the expensive but not London prices side) I guess he could charge you for the impression materials used (about £1.50) and for casting up the models (£20ish), though I'd doubt it had got this far. I make that about £71.50. Personally, I'd have charged you for the time you spent in the surgery, but nothing else.

I'd have also told you what it cost before taking the impressions...consent to treatment is an absolute minefield and if he's provided more than simple treatment without telling you the cost, he's on shaky ground.

If you ring and say that as you cancelled after 6 hours the denture cannot have been made, then stress that you would never have consented to the treatment had you known the cost prior to commencement of treatment, he'll fold. It wouldn't be worth the hassle to him to fight it even if he thought he was right.

I can find you addresses of people to complain to, but you should be able to sort it out with one phonecall/personal visit.

Good luck!
20/10/2006 at 12:52
One of the places at work ... they had a private dental practice on-site.

I'd broken a tooth and wasn't with an NHS practice, so like a fool went into see them.

Was told:

- My gums were receding.
- I needed four crowns at a cost of £350 each

That was about 3 years ago I think. I managed to get in with an NHS practice instead and had one crown fitted (think it cost about £70 all in) and one filling. And no problems since.

Enough to put you off sweeties for life.
20/10/2006 at 12:53
Sorry ... "one of the places I used to work at ..."
20/10/2006 at 12:53
Ooooh, a fangwrencher thread. Since we're on the topic ...

My six-month checkup is due soon. The usual routine is no fillings or treatment but referred to the hygienist for a clean, polish and floss ... at a cost of £40 for a 20-minute session. This seems a tad pricey to me, and it's more than I pay the dentist himself.

Are they doing me a good service or just filling their boots? Any thoughts?
iron fraggle    pirate
20/10/2006 at 13:01
Muttley - mine's hygienist is more expensive than that!
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