Barclays bank.......how stupid

now i know how they are in trouble

21 to 29 of 29 messages
seren nos    pirate
18/07/2012 at 18:18

my local barclays is in a large town..........so not a village branch............whenever i go in and ask for  2 or 3 thousand pounds in cash.they keep on asking if i have ordered it and look quite worried ........they have to ask their boss if they have enough cash to do it.................its only a couple of thousands...............surely a major branch would carry a few spare pounds............

never ever have problems with Natwest 

18/07/2012 at 19:05

Nat West started sending all of my bank statements to Hubby's parents address.  This was before we even lived together, so I have no idea how they managed to associate me to that address!

18/07/2012 at 19:21

That does sound annoying but in the 30 years I've been with Barclays I've never had cause for complaint. The few issues I've had have always been sorted with the minimum of fuss and always very fairly. I suppose when you have as many customers as they probably have, there are always going to be those who have cause for complaint.

18/07/2012 at 19:50

Just don't mention Natwest! Got 3 accounts with then and on the 1st day of their 'troubles' they shut 2 of the 3 down (with money in - mine) and have only this last Saturday had access to it (no one in Natwest knew what was going on because they 'couldn't access my information'! 

Wondering whether to open one somewhere else in case it happens again - or go back to keeping my dosh under the mattress!

18/07/2012 at 22:33
See I think the banks get a raw pr deal...I remember having to go to the electricity board for the electric bill, the gas board for the gas bill, cheque to the council for the rates, now I don't have to lift a finger, my wages go. Into the bank, the bank looks after them and keeps them safe, pays all my bills for me and it doesn't cost me anything. In fact, they pay me for all this because I get interest on the money that I don't have to keep under the mattress or in the tea caddy.

Day to day stuff is much easier than it ever was, sure hang the fat cats in paternoster square pour encourager les autres but retail banking is on the whole very good these days.
19/07/2012 at 08:31

Given the amount of additional transactions that we do now, just because we can, you have to say that the banks get it right most of the time.  But when they screw up the effects are devastating to the people who can't get access to their money or who get late payment charged fees on payments that should have gone out.

19/07/2012 at 09:35

I wouldn't expect a bank, any bank, to accept a change of address on an account over the phone, without a password.

You could be anyone, even if you do know her maiden name.  Just because you are her daughter doesn't mean that you are not up to no good, either!

I would criticize the bank if they DID do it, not because they won't.

19/07/2012 at 11:44
Leaving it to the day before you move seems a bit silly
seren nos    pirate
19/07/2012 at 20:12

wilkie.............you missed the point...........it wasn't that they wouldn't do it............why not state thatt you have to be set up on internet banking  to use the customer services....................and why offer to send the password to a house where you will not live.......

Dave.only got told Tuesday late afternoon that they were going to complete and exchange on the Thursday./...............so everything had to be done on the wednesday...................been trying to sell for 10 months and then less than 48 hours in the end to get out


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