Delivery/Courier Companies

Are they regulated and by whom?

1 to 20 of 33 messages
kittenkat    pirate
26/03/2014 at 18:19

Yesterday, supposed to have a delivery. They said we were out and they left a card.

We said we were out but there was no card or attempt to leave it with a neighbour.

They said they would deliver between 12 and 2 today. We said we would be out but to deliver to neighbour and leave a card. They said they would.

No delivery no card. I rang up, over 15 minutes later they answered. The delivery went out but it isn't showing an attempt by the driver to actually deliver they said. I asked why not, they didn't know.

They said they will deliver tomorrow, I said we will be out, they said they would leave with the neighbour and leave a card...

Anyone sense a pattern? And yes potential burglars we will be out... But the dog and ninja hamster won't.

Come on, place your bets. Will I get my parcel tomorrow? What are the odds?

26/03/2014 at 18:45

Slim to nil? Can you collect from their depot if necessary? If it's goods you have ordered, complain to the company you bought them from. Deliveries are always a pain but this one seems to be in the premiere league. Which company is it by the way?

kittenkat    pirate
26/03/2014 at 18:55
Peter Everitt wrote (see)

Slim to nil? Can you collect from their depot if necessary? If it's goods you have ordered, complain to the company you bought them from. Deliveries are always a pain but this one seems to be in the premiere league. Which company is it by the way?

Which company? See if you can guess it from this clue: Upturned sink

Here's the rub with collecting from the depot, you can collect from 8am to 12pm. I'm in work 16 miles in the opposite direction from about 7.30am to 4.30pm

26/03/2014 at 21:38

Uncanny. Same firm on Tuesday this week. I was stood 10 feet from the door and heard a card put through the door. "Sorry you were out, we left the parcel near the door". opened the door, the van had gone and parcel left under the doormat. No attempt to ring the bell or knock the door. I heard the card drop so I would have heard a knock or a ring. Obviously not an isolated case.

kittenkat    pirate
27/03/2014 at 06:14

I think because they are a big firm they they think they are safe in the market; hence the sloppy service.

27/03/2014 at 10:24

Had a well known delivery outfit (think red vans), Drop card through door to you were out.. Opened door before he had chance to move...

He had to walk all the way back to his van to get the parcel

Christmas before last My Daughter opened the door as he posted the card, Chased him down the street asking for parcel and he drove off... Went to the sorting office the following day and no record of parcel.... Strange how a large parcel from Amazon can go missing at Christmas !

27/03/2014 at 12:10

I have just had a problem with anothe reone - previous courier for the company I was buying off good as gold nearly always deliver or if not I can easily get hold of them to re-organise - this one no attempt really nice bright card offering and 'upgrade' to specified times for £5 couldn't find the alleged link online to re-organise, phone number didn't connect wasn't going to pay for an upgrade anyway

Eventually rearranged via the original vendor but nothing that they sent me told me that they had acknowledged the alternative arrangements - didn't know until my neighbour texted me to say he had thebox

27/03/2014 at 12:27

Dave, I had a similar same thing happen with those in red vans. Card was posted, "Sorry you were out" and I opened the door, I asked for the parcel only to be told, "you're normally at work so I haven't bought it, and it wont be at the sorting office 'till tomorrow as it's still on the van which is else where".

Great, I'd only paid extra for next day delivery and booked the day off to receive it!

JvR
27/03/2014 at 12:34

We've had delivery person not turning up after we'd been informed that the would deliver between 9 and 5, rang up and got told that they probably didn't have enough time to deliver to us because they finished at 3.

Also had cards put through the door saying we were out and they tried to deliver. Did catch one person as they were walking back to the van.

Also had things delivered to completely the wrong address, fortunately the postman and woman that cover that address and ours had each other mobile numbers so when the woman that add our parcel gave it to her postman he rang our post woman and they met up and she brought our parcel even though it wasn't them delivering it.

Have also had parcels left by the side of the house.

Worst was when we had parcels thrown over the wall into our back garden.

27/03/2014 at 12:50

I once had a card through the door "Item left in wheelie bin".

 

......on bin collection day........

27/03/2014 at 12:57

I was having a wheelie bin delivered and they left it in my wheelie bin. Confused? I should say so.

27/03/2014 at 16:58

LOL!

Cake    pirate
27/03/2014 at 17:37

 Hides in the corner

 er yes dam those postie's

kk it's ofcom who regulate Which company is it? Some of them have agreements with us to leave at post offices if not possible to deliver the item.

27/03/2014 at 18:18

Speaking as a postie, not attempting to deliver something isn't really on, but putting stuff through the door without getting a signature and hiding stuff in bins, etc, is par for the course.

We have to deliver to around 200 more houses than 5 years ago.  Something has to give.......

kittenkat    pirate
27/03/2014 at 18:32

Ta Cake,

it got delivered today (3rd time lucky).

 

27/03/2014 at 19:36

Also speaking as a postie the majority of us really do try our best. My pet hate is when you've stood and rang the bell, wrapped the letterbox and knocked loudly, nobody answers then you put the card through and walk away they then open the door and say I never heard you... yeh right but you heard a bit of paper hit the carpet!! 

 

kittenkat    pirate
27/03/2014 at 19:47

Our posties are great, but we're really rural and so get to know them and vica versa. When all the houses are half a mile apart it's not like a housing estate or city.

 

27/03/2014 at 20:03

I live in London and I know my postie. And the one who delivers to the next street.

JvR
28/03/2014 at 00:23

Our post woman was lovely, really friendly and went out of her way to ensure we received a parcel. She's no longer our postie unfortunately.

Haven't actually seen our new postie yet so can't say what they are like. We have had some lovely posties so hopefully they'll be the same.

28/03/2014 at 10:54

The bin incident was a courier company, and the bins were lined up on the pavement to be collected, and not in the bin stores at the end of the block of flats.

I have to say that my current postie is brilliant and will leave things with neighbours, in the gas box, behind the shed, etc, and on my days off will stop for a chat and ask after the girls (he has a granddaughter who was born a few days after my oldest).  The postie who covers his holidays does things by the book, and leaves cards if we're out rather than leave parcels elsewhere, which is fair enough, but as we're in a very low crime area probably not necessary.

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