I need your help guys please.

After the last couple of years we don't need this when we we finally had something to look forward to.

21 to 39 of 39 messages
10/12/2012 at 12:41
Moraghan - agree T&Cs look clear but make no reference to distance selling as KK originally specified. Sorry I didn't make myself clear
10/12/2012 at 18:02

I'm really pleased you got a resolution, even if it did cost you £140.  Even £140 is a bit of a bitter pill to swallow but better than what it could have been.

I was a bit worried you were going to be stuck with a very large credit note, which isn't always a useful solution.

I did sit and try and read the distance selling regs for you but they were very, very hard to read.

 

Edited: 10/12/2012 at 18:07
Hope    pirate
10/12/2012 at 18:14

Glad it got sorted. What a horrible moment of realisation  that must have been.
Hope you get a holiday soon

10/12/2012 at 18:17

Glad you had it sorted out.

10/12/2012 at 18:36
Good, a lot better than it could have been. I am a wreck when booking anything online, I booked hotel for the night after London once.
10/12/2012 at 18:48
Glad it worked out OK
10/12/2012 at 20:23

 

kittenkat wrote (see)

 and he talked the manager into a full refund barr £140 processing fee. WHEW! THANK YOU COSMOS!

Glad they resolved it in a way you find acceptable.

10/12/2012 at 20:29

Sounds like D handled the situation well, some people lose their cool and make a situation irredeemable! Everything is negotiable if you speak to a person that can make decisions. Well done you two.

10/12/2012 at 20:32

So now KK, where are you off to on that holiday?

10/12/2012 at 20:36
Great to hear that it all worked out ok in the end.
10/12/2012 at 20:50
You only know you have had sex in the morning ! Weird
10/12/2012 at 21:11

Basic manners - no need to wake them if it's not necessary.

11/12/2012 at 09:06

Well done, not a bad outcome.

11/12/2012 at 11:03

Followed this over the last couple of days - without comment as I didn't have anything either usefull or not to say - but I am glad it worked out ok.

11/12/2012 at 11:31

Glad you got it sorted KK.

17/03/2014 at 15:18

This area of law got discussed on ''Moneybox'' on Radio 4 on Saturday 15/3/14.

A guy had booked a holiday, but the week before he was due to go, he was forced to cancel due to personal circumstances. Thompsons, the holiday company in question, refused to refund anything, saying he had to pay the full 100% of the cost of holiday for the late cancellation. He monitored the bookings website and got evidence that Thompsons must have managed to relet the hotel rooms and sold the flights to someone else, since they disappeared from availability after four more days. He  took Thompsons to the county court, arguing he shouldn't have to pay anything like the full cost of holiday. The judge agreed with him, holding in his favour, saying the holiday company can only charge a person cancelling a holiday an amount which represents a genuine pre-estimate of the company's actual loss flowing from the cancellation, not a greater sum than this.

(Apparently Thompsons might be planning on appealing the decision.)

You can listen again to the 15/3/14 Moneybox program here:

http://www.bbc.co.uk/podcasts/series/moneybox

--

Edited: 17/03/2014 at 15:19
17/03/2014 at 16:57

Of course Thompsons will appeal. A precedent has been established which will leave them liable for every case like it.

Cheerful Dave    pirate
17/03/2014 at 17:38

Presumably only for cases where they manage to re-let the room etc, not simply for every cancellation.

Of course, they may decide it's easier just to not bother re-letting rooms like that, and just keep the original payment.

17/03/2014 at 17:48

I heard the original on Saturday

I think a comment was made along the lines of this not setting a precedent and every case might need to be looked at separately.

fair do's to the guy doing his homework and having the balls to take TUI to court


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