I need your help guys please.

After the last couple of years we don't need this when we we finally had something to look forward to.

1 to 20 of 52 messages
kittenkat    pirate
09/12/2012 at 19:56

We accidentaly booked a holiday with Cosmos tonight for the wrong month, 16th Dec rather than 16th Feb (half term).

This is the first holiday we have been able to afford in years and the cancellation policy says that if you cancel within 10 days you are liable for 100% of the booking cost.

I'm trying to reassure D that surely they can't do that to us for a miss-click on the Internet and there must be some leverage via some consumer policy.

He's really upset.

09/12/2012 at 19:59
If its a product bought over the Internet you may be entitled to a 7 day right to cancel, something to do with distance selling regulations.
May be worth phoning the company directly to see what a human being says.
09/12/2012 at 20:00
If you paid with credit card you might be ok. You could try explaining it to the CC company if you get no joy from the holiday company.
kittenkat    pirate
09/12/2012 at 20:03

Paid with debit card, we don't have credit cards. Millys, that's what I was thinking, surely with anything there is some protection for the consumer?

Edited: 09/12/2012 at 20:04
09/12/2012 at 20:11
Are you cancelling? Or are you simply amending your booking if you change to Feb?
You need to phone them first thing and explain, if no joy then legal advice.
Have you paid in full?
kittenkat    pirate
09/12/2012 at 20:14
Mr Puffy wrote (see)
Are you cancelling? Or are you simply amending your booking if you change to Feb?
You need to phone them first thing and explain, if no joy then legal advice.
Have you paid in full?

We've paid in full but only tonight, I'm looking at the distance selling regulations and trying to assure him that we have 7 working days to cancel. We can't amend as the price will be triple. We want to cancel, period.

kittenkat    pirate
09/12/2012 at 20:18

He's now quoting citizen's advice, which apparently says it's up to the holiday company. I haven't looked myself but surely the distance selling rules trump that?

I can't believe that a company can just take a couple of grand in a heartbeat, but he's being a cynical grumpy bastard.

09/12/2012 at 20:25

Distance selling regs don't apply to holidays.  I think you need to try to contact the travel agent asap.  I seem to recal from some contract law course that I did years ago that a contract isn't valid if it is made in error.

09/12/2012 at 20:48

Caveat emptor - let the buyer beware is a fundemental of contract law although thats normally about faulty goods I think.. But its worth contacting the company to explain, specially with the internet as its so easy to click a bit too early. Good luck. 

Edited: 09/12/2012 at 20:49
09/12/2012 at 20:52

I did this a few years ago with a flight on lastminute.com. Lastminute wouldn't refund and so I ended up having to take the problme to the Financial Help column in the Independent newspaper who got me a full refund. Btw, I had also purchased another ticket on another screen with the correct dates! 

kittenkat    pirate
10/12/2012 at 05:51

I've got a bad feeling about this...

D is going to try phone calls first thing this morning

10/12/2012 at 07:52

Keeping fingers crossed for you KK. I've done that with Expedia and they changed the booking for a fee (50EUR I think)... so it may be ok.

10/12/2012 at 08:09

I know it's not ideal but if the worst comes to the worst could you possibly just take the holiday this month? Would you be able do that?

10/12/2012 at 09:15

or sell it to someone who can, the name change fee's might be cheaper than the cancelation fees

10/12/2012 at 09:53

Where's the holiday to?

10/12/2012 at 11:03
Somewhere nice?
Edited: 10/12/2012 at 11:04
10/12/2012 at 11:17

You will almost certainly be relying entirely on the company's goodwill.  Read this thread which covers all the same ground.

http://www.pistonheads.com/gassing/topic.asp?h=0&f=10&t=1133883&mid=25020&nmt=flythomascook+100%25+cancellation+charge+for+mistake%3F

10/12/2012 at 11:27

Always worth ringing them and asking to amend... What've you got to lose by trying?

cougie    pirate
10/12/2012 at 11:32

Definitely. 

Most companies want to be shown to be helpful and don't want any bad publicity if they can avoid it. You need to act immediately though as its next Sunday you'll be flying ?

10/12/2012 at 11:36

and crying on the phone might help?

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