I need your help guys please.

After the last couple of years we don't need this when we we finally had something to look forward to.

1 to 20 of 39 messages
09/12/2012 at 19:59
If its a product bought over the Internet you may be entitled to a 7 day right to cancel, something to do with distance selling regulations.
May be worth phoning the company directly to see what a human being says.
09/12/2012 at 20:00
If you paid with credit card you might be ok. You could try explaining it to the CC company if you get no joy from the holiday company.
09/12/2012 at 20:11
Are you cancelling? Or are you simply amending your booking if you change to Feb?
You need to phone them first thing and explain, if no joy then legal advice.
Have you paid in full?
09/12/2012 at 20:25

Distance selling regs don't apply to holidays.  I think you need to try to contact the travel agent asap.  I seem to recal from some contract law course that I did years ago that a contract isn't valid if it is made in error.

09/12/2012 at 20:48

Caveat emptor - let the buyer beware is a fundemental of contract law although thats normally about faulty goods I think.. But its worth contacting the company to explain, specially with the internet as its so easy to click a bit too early. Good luck. 

Edited: 09/12/2012 at 20:49
09/12/2012 at 20:52

I did this a few years ago with a flight on lastminute.com. Lastminute wouldn't refund and so I ended up having to take the problme to the Financial Help column in the Independent newspaper who got me a full refund. Btw, I had also purchased another ticket on another screen with the correct dates! 

10/12/2012 at 07:52

Keeping fingers crossed for you KK. I've done that with Expedia and they changed the booking for a fee (50EUR I think)... so it may be ok.

10/12/2012 at 08:09

I know it's not ideal but if the worst comes to the worst could you possibly just take the holiday this month? Would you be able do that?

10/12/2012 at 09:15

or sell it to someone who can, the name change fee's might be cheaper than the cancelation fees

10/12/2012 at 09:53

Where's the holiday to?

10/12/2012 at 11:03
Somewhere nice?
Edited: 10/12/2012 at 11:04
10/12/2012 at 11:17

You will almost certainly be relying entirely on the company's goodwill.  Read this thread which covers all the same ground.


10/12/2012 at 11:27

Always worth ringing them and asking to amend... What've you got to lose by trying?

cougie    pirate
10/12/2012 at 11:32


Most companies want to be shown to be helpful and don't want any bad publicity if they can avoid it. You need to act immediately though as its next Sunday you'll be flying ?

10/12/2012 at 11:36

and crying on the phone might help?

10/12/2012 at 11:50

Be very, very nice to whomever you speak and don't make threats no matter what they say initially. Everything is negotiable.

Smile on the phone and say please a lot e.g. please let me speak to a supervisor. Please let me speak with somebody who can use discretion.

I cannot see what 'real' charges Cosmos could incur within 24 hours. No holiday company can afford bad publicity at present.

10/12/2012 at 11:59
I've sat and looked at their terms and conditions and can't find anything that covers this or provides a definitive answer. Not sure if that's useful or not. Hopefully you or your husband were on the phone first thing.

I think the biggest issue you may have is that they will offer you credit and not a refund and you'll be stuck. Are you prepared to accept credit?
10/12/2012 at 12:20

How you get on? I hope this has a happy ending.

10/12/2012 at 12:26
Martenkay wrote (see)

I cannot see what 'real' charges Cosmos could incur within 24 hours. No holiday company can afford bad publicity at present.

I believe many companies make an instantaneous booking with the airline when you book, otherwise they'd be unable to guarantee you the flight.

I think the truth is that this happens quite a lot, it's routine for them and you're unlikely to get anywhere appealing to their good nature.  M..o.use - the t & c's look pretty clear to me.

gingerfurball    pirate
10/12/2012 at 12:36

I hope you get things sorted KK

Something kind of similar happened to me...I was booking two seperate breaks to club la santa earlier on this year (one for a training camp and one for a race) - one phonecall and £100 deposit for each week.  When chatting with my daughter afterwards she said - you do realise that that first week is the date that your grandbaby is due!  I phoned straight back to CLS and they told me I would lose the deposit for the first week - now I've booked numerous breaks with CLS and actually know the staff to talk to.  But no matter what I said they would neither refund the deposit or use it to pay for the second holiday.  No movement whatsoever.

(Incidently the baby was born on when we would have been away for the first break)

Edited: 10/12/2012 at 12:37
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