Is there an Interweb expert in the house?

4 messages
29/04/2013 at 21:21

I got most of the way through ordering a RoadID but then changed my mind and bailed out. The next day an email from them arrived, saying I didn't complete my order and could they help. But I don't recall giving them my email address because I didn't get to paying. I don't give out that particular address unless I mean to.

I wrote back asking how they had obtained my address. I've not had a reply.

Apparently RoadID are a reputable company. And maybe the email from them was automated and from a don't-reply account.

If there's anyone on the forum who understands how the back end of a website works - is it possible to harvest my email without me giving it? Or must I have given it but forgotten?

I'm not alleging anything sinister or improper, just curious more than anything else.

 

29/04/2013 at 21:45

During the process, did you at any point give the email address? ie did it ask for it on screen 1, but by screen 3 you had bailed and thought because you bailed before you hit screen 5 it shouldnt remember it.

Not so. If you input your email address at any point, its possible to grab it. In fact more than likely whats happened is totally legit, and theyve stored your email address so that if you dont complete the process it can contact you to let you know in case you think you have ordered something and not realised that the order hadnt gone through. It should be covered in their privacy policy.

But my gut instinct being in the biz is that its totally legit and is just a way of trying to 'remind' you in order to get a sale that it was about to get before you bailed.

 

You don't even need to hit submit these days. You can do an ajax submit all behind the scenes to submit and store your database.

However it is very unlikely they have grabbed your email address from nefarious means. H

30/04/2013 at 11:02

You give RoadID your email address before you get to the payment screen.  

Dave The Ex- Spartan    pirate
30/04/2013 at 11:05

You give RoadId your email early on...  But I've been using them for years and never had any issues


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