I have to compliment Kindle Customer Service. Dad of Jr dropped his bag and his kindle was in it. Whilst the screen itself is not broken, the display is fragmented and unreadable.
After googling, I completed their customer service contact form and they called back within the promised 5 minutes.
As the kindle is outside of warranty, they are sending me a replacement of the same model for £40 and sending me a packet so that I can return the damaged one.
I had researched to see if I could replace the screen myself and they were on ebay but for £50 plus P&P and coming from China so could have been hit by Customs and Excise
I rang them today at 10:17am and a new knidle was despatched at 2:02pm.
You really can't ask for more than that 


