Lack of service from Runners World subs department!


14 messages
27/03/2013 at 16:55
Didn't know whether anyone else was have problems with this inefficient bunch? I subscribed 3 months ago, 4 weeks later I received by first magazine as expected, 2 weeks after this I called the office and asked when I could expect to receive my "free gift" to be told it should be with me in the next two weeks. Two weeks later nothing so I sent a comprehensive and detailed email through to their customers services department and as of yet that was 4 weeks ago. Still no response and no "free gift." Any ideas on my next action in order to attain my dues? Dex
M...eldy    pirate
27/03/2013 at 19:22

As far as I can remember with the freebies that come from subscription they are sent from an independant company which seem to work every other Friday in December   

Doesnt help you much I know ...

27/03/2013 at 20:51
Even so it's still disgraceful isn't it?
M...eldy    pirate
27/03/2013 at 20:57

Its quite normal I think and not just with this magazine, I think they outsource the goodies section



27/03/2013 at 21:22
"Free gift" = "you get what you pay for" ?
27/03/2013 at 21:46

It has always been the same, free gifts take months to turn up with RW

27/03/2013 at 22:23
Well it's not good enough, especially after seeming being fobbed off on the phone with inaccurate information.
28/03/2013 at 10:36

Hi DexLincs

Sorry to hear you're having issues. One of the members of our marketing team is going to get in contact with you about this.




28/03/2013 at 16:15
Thank Katie,

Subsequently I have had a phone call message from a very nice lady earlier today whilst working and the belated email response from the subscriptions department apologising and explaining the situation regarding the external supplier.

Feeling happier about the situation and like my business (however small) matters as is the nature of service.


Can't wait for the "free gift" though as started running again at the New Year after thyroid cancer3 years ago and found I need to drink regularly in small amounts during training for the Rat Race which I'm undertaking in order to raise money for the good people at Cancer Research UK.
31/03/2013 at 16:27

Katie, is there any chance RW can finally fix the PMs, quote facility, and general issues writing mails?


Seemingly no one is bothering to reply to this!

22/04/2013 at 20:26

Getting on for another 4 weeks and still nothing, why are subscribers/customers being made to pay for the lack of competance and stock control of your subscription providers?



22/04/2013 at 20:28
Because no one cares ( allegedly )
22/04/2013 at 20:38

It certainly would seem that way Dave wouldnt it?


10/05/2013 at 15:01

A big thanks to the subs department for managing to get the camelbak to me the day before the event it was intended for. I don't know whether it was intended, devine intervention or the power of positive thought but thank you whoever made this happen.


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