To the sports shop who's name contains the words Direct and Sport but not necessarily in that order.
When you ask me if I want to pay by PalPay, or similar, and I say yes, you kindly directed me to the said PalPay, or similar, page. I entered my password as normal but you said you were unable to process the payment at this time. A short while later I tried again with the same result. As such, I decided to pay using my debit card and this process was lovely and seemless.
Imagine my surprise when PalPay, or similar, send me not one but TWO emails to say that YOU now have TWO payments for the item I purchased PLUS another payment that you took using my debit card.
When you have a Contact Us page it is normal to display a telephone number where customers (those people who you are supposed to be providing a service too) can ring you. When I then write a message to you on the Contact Form I do NOT expect all my text to suddenly disappear and I have to write it again. And when I have written it again I expect you to contact me on the details I provided to try and resolve the problem YOU have caused. I would also have expected you to contact me upon receipt of the two emails I then sent you or at least send some sort of acknowledgement.
I now realise why your prices are so cheap. Your system is crap and you obviously employ monkeys in your call centres.
I dont expect you to resolve this issue overnight even though I have sent you 3 emails cancelling this, and another order, I have recently placed. On the contrary, I expect you will deliver the items and then expect me to return them to you, where I will no doubt incur postage costs, before you refund me the money you have taken without my authorisation. I also expect that when you eventually do get round to refunding my money it will take 4 working days to clear my account unlike the instant clearance you can perform when you are actually taking money from me.