Where's my vest - not impressed! - Clubhouse

Homer Hart

19/08/2002 at 16:32

I have just been on to Wasp sports to try and track down my URWFRC vest.

I ordered it months ago and when it turned up it was too small (their fault not mine) I contacted them and they said "No problem, return it and we'll send you a bigger one" Great I thought.
That was a month and a half ago.

I have just been told by them that they have to do it as part of a big order and they have been waiting for the full order to come through blah blah blah.
They have yet again fobbed me off with "You should have it in a few weeks time" I'm gutted, I'm doing the Great South Run and desperately wanted to wear the vest, I know there is still 'a few weeks' before the run but based on Wasp's 'few weeks' I'll be lucky to have it by Christmas.

Is there anything you can do Lamby I really will be gutted if I don't have it for race day.

PS. If I sound like I'm 'having a go' then I apologise, I'm just very frustrated and wished I'd kept the original (too small) one.

The Dog Walker

19/08/2002 at 17:37

Hi Homer,

I have now officially taken over as kit sec from the lamb so if you have any queries, you can direct them to me now.

I am actually in the same boat as yourself. I sent mine back as well (as did a couple of others) and they planned to do them when the second order came through. They have now got the second order and are doing it at the moment.

I spoke to them on Friday and they told me that they expected them to be ready in 2 weeks, which means you would (just about!) get it for the GSR.

I will get on the phone to them and pin them down on when they will be done. I will also see if they can get yours sorted and dispatched first (directly to you) seeing as you want it for GSR. What size are you wanting the (new) vest to be?

Sorry it's been a wait - I'll do my best for you from now on.

DW

Wolf with Runs

19/08/2002 at 18:27

DW

be aware that there are other orders floating round that i think lamby has

it was all around big chested males (remember?)

Wolf with Runs

19/08/2002 at 18:28

check

The Dog Walker

19/08/2002 at 19:36

WWR,

I am aware that there were some that went back to Wasp because they were too small. Lamby has passed all the necessary details on to me and all the other information I need is on the URWFRC.

DW

Mij

19/08/2002 at 21:43

hope my order hasn't gone astray

fat girl slim

20/08/2002 at 07:56

DW,
what was that you were saying about your job being straghtforward?!

Long Legs

20/08/2002 at 08:02

Hi Dog Walker,

You are very brave taking on this role and good luck with it. Thanks Lamb for all your hard work too.
I am also awaiting a replacement for the vest I sent back a few weeks ago. I would also like mine for the GSR, if you can pull some strings. I sent back a 34 (ladies) and requested a 38 (based on how small they were).

AmandaP

20/08/2002 at 09:45

I'm not a big chested male, but I am waiting for my vest also (which was a new order not a mixed-up one). I cannot remember what size I ordered (doh!)

Many thanks to Lamb and DW !

Regards
Amanda

The Dog Walker

20/08/2002 at 10:20

All,

Bloody hell!!! What have I taken on?!?!?

Okay, let's deal with each individual query...

Mij, your order hasn't gone astray. If it was one of the new orders, then they are all being done at the moment and should be with you within 3 weeks (maximum according to Wasp.)

Fat girl slim, I know, it's wonderful isn't it that saying these things always comes back to find you out in the end!?

Lyn, I will try and hurry yours through as well then seeing as it was a return also.

AmandaP, Wasp have told me they will be dispatched to me in about 2 weeks so, as with mij, you should have it shortly after that.

Hope this is all clear. Basically, if you have placed a new order, you should have it in a little over two weeks. Homer Hart and Lyn, seeing as yours were returns and you want them for GSR, I will try and get Wasp to get these sorted first so you can get them in time. I can't make any promises, but I'll do my best.

Feel free to post again or email me if you have any further questions.

DW

Long Legs

20/08/2002 at 10:48

Thanks very much DW, for trying. Hopefully I will receive it soon

Mij

20/08/2002 at 10:49

Dog Walker - thanks - you deserve a medal - but I promise you a pint the first time we race at the same event.

Colchester Coyote

20/08/2002 at 15:45

Hi DW,

Are you able to tell whether my order went off with the last one which I think was going to have been about 3 weeks ago. As I went away on holiday after sending the cheque and on the RWFRC site the check order is not currently working.

Thanks, Paul

20/08/2002 at 16:00

I sent mine direct to Wasp as it was too small (they only rec'd 5 back when apparently all of the first order was made too small). I spoke to them a week or more ago and they told me it would be 2 weeks from then. I don't need mine until Sept 15th and they assured me I'd get it for then.

DW - mine should be coming straight back to me so there should be no involvement for you. If its of any help I'm only a half an hour or so away from Wasp.

The Dog Walker

20/08/2002 at 16:27

Paul,

Swiss is doing some maintenance on the web site this afternoon, so the vest order functionality is currently offline. I was looking through the lists this morning and am fairly sure I saw your name amongst the current order, so you should get it in 2 or 3 weeks. I will confirm this when the web site is operational again though.

Oldbones,

I too am of the understanding that the five returns (sounds like Homer Hart, Lyn, yourself, me and someone else?) are being sent directly to the purchaser. Seeing as Homer and Lyn want theirs for GSR, I am going to monitor Wasp's progress with them closely to make sure they arrive on time.

DW

Colchester Coyote

20/08/2002 at 16:31

Ok DW, thanks for your prompt reply,

Regards, Paul

The Dog Walker

20/08/2002 at 17:07

Paul,

The web site is up again. I have checked your order and it is indeed included in the current batch. You are down for one 42" vest and two medium T-shirts. Let me know if this isn't correct.

DW

20/08/2002 at 17:08

DW while your at it, do you know how long mine will be before it arrives. Sorry to be a pain

The Dog Walker

20/08/2002 at 17:23

It is probably better if I try and clarify the situation for everybody.

The current batch/order is currently with Wasp and is being processed at the moment. Current estimates are that they will be dispatched from Wasp to ME in approximately 2 weeks. I will then sort the orders and dispatch to individuals as soon as I get them, so add maybe 2 or 3 days to that and you are looking at about 2.5 weeks (ball park figure!).

Exceptions to this are the five people who ordered in the first batch who have received their vests and sent them back to Wasp as they are too small. I believe that Wasp are dispatching these cases DIRECTLY to the individuals when they are done. I am also trying to chase Wasp up to try and get them to make these orders top priority on the basis that the people concerned have been waiting over 6 weeks for them and as a couple of people have said they want them for the Great South Run.

Hope this clarifies things.

Post again or email me if you have any further queries.

DW

SS - The Last Unicorn

20/08/2002 at 17:29

Just an idea, Dog Walker - but would it make life more bearable if say there were regular set dates for which orders have to be received - eg the 1st of April, 1st September, 1st December or something - so that everyone knows when there's an order being put together - so hopefully it will be easier to get a bulk order together - and also so that you have a bit of a life in between ?