British 10k 2013

No race pack- spent £50- no contact details, anyone else had problems?

21 to 29 of 29 messages
25/07/2013 at 19:04

I've just been looking at that facebook page and the comments from British 10k to some of the concerns are written with dreadful spelling and grammar. Pedants would have a field day.  Where's my red pen? 

I haven't run this for years. Once was enough - no chip timing and no real finish line then either. Dreadful. 

25/07/2013 at 22:48

Sorry for such a late reply.

We didn't bother with the race in the end. My race pack arrived on the morning before the race, (the Saturday) but by this time I had lost momentum. I didn't think it would arrive, and I wasn't about to queue for ages not knowing if they even acknowledge my entry. 

To answer Millsy's question though, this was supposed to be my first ever race. I'm not a seasoned pro and went for the race as it had a full page advert in runners world magazine so I assumed it would be legit. (So much for corporate conscience RW!) 

The tshirts were absolute rubbish as well. Napkins!! We need to bring this guy down.

26/07/2013 at 05:55

So sorry to hear that your first event was ruined Luci. There are more friendly, cheaper and better organised events than this one so don't let it put you off. 

Good luck with your first race when you pick one 

26/07/2013 at 08:18

Luci,

There are hundreds and hundreds of better 10ks out there to do so don’t be put off by this shambolic event. I still can't understand why anyone signs up for this event given it's high price and shocking reviews...

I can recommend any of the following that I've done:

Blenheim Palace 10k

London Zoo Stampede

Goring, Woodcote and District 10k

Ashford 10k

Wrap Up & Run Milton Keynes

Oxford Town & Gown

BUPA London 10,000

Try any of these (or any other highly rated ones on the RW website as like I said there are hundreds out there) and you’ll catch the running bug…

26/07/2013 at 09:03
If I am going to spend over the odds for a race I will always try and find reviews of the previous years events too see if there were any issues.
Edited: 26/07/2013 at 09:03
OON
29/07/2013 at 12:14

I just emailed Mike for a refund but was refused (I had sent him several emails  leading up to the race and called in the P.O. to see if any race packages there), he was not contactable by phone before the race so we were all left to fend for ourselves.  A few of us ran this race last year and it seemed OK, but the organisation this year has been dreadful - I told him my race pack never arrived but he is going to locate this for me  (bit late now). From our group of 8 - three people received two packs each, one received two days after race and I never received mine !! We arranged for one of the group to try to collect relacements the day before, she said people were very cross and angry.  Race day was full of people complaining and we are definitely not running this 10k again..hanging around for over 1 hr to run in that heat!!! Where is all our money going??

29/07/2013 at 13:07

I

don't normally review races but I feel that a review of this race is mandatory. There were so, so many issues I feel it's easier to bullet point them.

1. Race pack never arrived in time

2. They said to collect race number in London on Saturday...I live in Rugby, Warwickshire & wasn't in London till Saturday evening. There was nothing on the site for people like me - aparantly this was because they didn't want everyone turning up on Sunday to collect them, even though it was their fault the packs weren't sent out until 5 days before the race

3. Collected number at bag drop off even though I had no bag. There were 2 people manning a stand that was surrounded by people collecting numbers. They had ran out of forms for us to complete with personal details and also ran out of safety pins - first race that's ever happened at!

4. There were NO signs saying which way to go once number was collected. I was later told there were marshals saying which way to go, but I didn't see ANY people in hi vis vests on the mall. So I followed the huge crowd...to be told later this was the wrong way! How were we to know?

5. Crowd finished up at the start line, as it doubled back on itself and caused huge, huge crowds and lots of pushing and shoving trying to work our way down a small pavement alongside the mass of runners in the fences to try and get to the end. This led to queue jumping galore.

6. We were kept waiting in the pen for an absolute age. People had warmed up and then cooled down, and water was abandoned before reaching the pen so people were getting hydrated as at 10am it was already 25 degrees nearly.

Oh, and the music at the start to 'motivate' us was shocking...Everybody Hurts by REM and Pavarotti? I don't think so somehow!

7. There was a pointless singer that nobody could hear as the speakers were shocking and she continued with her act even though the event was running behind schedule, the runners were getting tetchy and getting dehyrdrated.

8. The race started in waves, but I could only see about 3 waves start before everyone was allowed a free for all. I was about half way down the mass of runners and crossed the line 45 minutes after the due start time, heaven help those near the end.

9.During the race I have never, ever seen so many water bottles which was brilliant - about the only saving grace of this race.  But...there were 2 people manning each table of water and people had to undo boxes of water to get their own. I have seen water stations much, much better managed at other events, with scouts etc helping to hand out water. There was none of this.

10. Finish...what finish? It was barely noticeable! And once you crossed the finish there were people wandering around like zombies giving water out which, was great, but that was it! There were no officials to ask what to do, no finishing pen, nothing. I thought we got a medal but couldn't see anyone handing them out. It turned out we had to walk a 20 minute walk back to the baggage drop (I had no bags to collect!) to collect our medal! There were no toilets at the end and nobody had a clue what to do or where to go...not even those who appeared to be working the event.

11. On the plus side...the medal is the best one I've ever had to date so I'm really pleased with it.

12. Race pack arrived on saturday after I had left for London. So on my return home I opened it to find 6 safety pins - fab idea, shame I didn't receive them on time! I also received my 2 training technical t-shirts. But I was rather confused...everyone was wearing red blue and white t-shirts that looked so, so lovely...you can imagine my disappointment when I received 2 plain white t-shirts that were not technical in the slightest with a really rubbish logo of a desinging company in the top corner.

29/07/2013 at 13:07

 

I asked why and was told that they had ran out of the coloured material! How?

13. The worst thing about the race? The organiser!

I was so so disapointed and let down I called him and asked what had gone wrong. In his view...nothing! I explained all the points above...well, tried to. But he had an answer for everything and his view was the right view. The water stations supoposedly had 40 people per station...I saw 2 people per table. And he said they couldn't physically hand water to everyone and he has ran marathons all over the world (good for him!) and this is how the operate...really?

He also said there were marhsalls along the Mall at 7am to guide people to the start. I advised they weren't there at 9am...so he asked for photographic evidence! Can you believe it? He also said that 4 runners went the wrong way down the Mall and that caused thousands of others to follow them and do the same...I very much doubt that!

I tried to suggest improvements but he just wouldn't listen. He constantly spoke over me, shouted at me, told me I was wrong and wouldn't listen or let me speak at all.  Unfortunately I lost my temper and called him something I shouldn't have done and regret this (I didn't swear!) so sorry Mike...but this meant I never got chance to ask where the £50 went as he hung up on me! But I bet I know the answer...a decent portion of it must have gone into his pocket!

He was the most arrogant, rudest man I have ever had the displeasure of meeting so I will never ever, ever be doing this race ever, ever again! What a horrible, horrible man...and I'm still waiting for a 'sorry'!

I've also taken the liberty of emailing all the sponsors of the race as I think it's only fair that they know what they're putting their money into as it will reflect badly on them also.

I would therefore like to implore every single disgruntled participant of this race's history to email their reasons for complaining to Mishcon de Reya, Projection Motion Media & Maritime Media Services.

cougie    pirate
29/07/2013 at 13:11
Bet it sells out again next year.....

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