British 10k 2013

No race pack- spent £50- no contact details, anyone else had problems?

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12/07/2013 at 12:26


I entered the British 10k a couple of months ago with my boyfriend. We paid for both of our entries on one card. Boyfriend received his race pack a couple of weeks ago but I have received neither confirmation email NOR race pack. Only confirmation I have is from the Runcoach emails that know my name and know I've entered the race but nothing from the official British 10k system. 

I've looked for contact details everywhere on the internet and can't find anything. All I have found is a page on the website which says there will be a desk set up tomorrow (the day before the race) at piccadilly which:

"This facality will be for the 120 late race packs sent out this week, those whos packs have not arrived due to wrong post codes having been keyed in when entering & those who since receiving theri pack have lost their number. Proof of race entry must be brought."

As I don't have any official race confirmation I'm wondering whether they're likely to just fob me off. Has anyone else gone through this?

Having just read previous threads about this race and bad reviews I'm now starting to dread it. 

12/07/2013 at 13:52

I had a confirmation email, but haven't received a pack.

Going to go and try get a race number tomorrow, but worried I won't get the tshirts, which will mean I've paid £50 for a poorly organised 10k. Wish I'd researched the race a bit more before entering. Don't think I would have bothered, having read of all the problems and poor reputation it has.

12/07/2013 at 13:53

Another annoying thing is- how are you supposed to know whether your pack is one of the 120 or whether you just didn't receive it for some other reason?! May well be a waste of time going to Picadilly tomorrow.

12/07/2013 at 13:56

@luci hall have you got p[roof your payment was taken?  (Must admit £50 seems an awful lot for any race let alone a 10K) do they have a facebook page where you could ask questions?

Just checked they do have a FB page  it might be worth posting on there or sending a message - they are also on twitter

Edited: 12/07/2013 at 13:58
12/07/2013 at 13:59

Just read their FB page you are not alone loads of complaints

cougie    pirate
12/07/2013 at 14:08
Year in year out - lots of complaints and still thousands sign up.

If the money has gone from your bank account - take a statement as proof ?

Hopefully they'll sort you out.
12/07/2013 at 15:49

£50 is a lot for a 10km, but you get two tech tshirts for it (one long sleeved). The event was sponsored by Nike last year, so I assumed I'd be getting two Nike shirts plus race entry, so thought £50 isn't too bad when looked at like that.

Live and learn though I suppose.

13/07/2013 at 10:03

My wife is an exactly the same position as the OP. What a shambles.

She is having to trek down to Waterloo Place to have the inevitable argument - not fun on the hottest day of the year.

Apparently they have had some issues transitioning from their old database to the new one. Difficult to believe in 2013... 

On one of the registration emails there is a link to the old database where my wife's name shows up but she has not been receiving emails (I paid her entry with my email too).

Worth checking this and printing out as additional "proof".

13/07/2013 at 11:13

Does anyone know - do we have to wear their shirt? It is a bit unclear from the booklet.

13/07/2013 at 15:23
Rube wrote (see)

Does anyone know - do we have to wear their shirt? It is a bit unclear from the booklet.

It's poorly worded in the programme but I'm taking it as they'd like you to wear their shirt but it's not compulsory. I'm wearing my usual kit. 

13/07/2013 at 18:54
The organisers must be laughing.
They get awful reviews every year, yet thousands of people keep on paying 50 quid to enter.
Why do people keep doing it?
13/07/2013 at 19:10

Beats me Millsy.

Another thing I don't understand is how the "organisers" are actually allowed to stage this event every year. Surely they have to be issued with a licence or something?

I mean who would that be from? Westminster City Council?

It seems to me that if people start complaining to them instead, something might eventually get done about it.

13/07/2013 at 20:02

Hi Luci,


I randomly received 2 extra race packs through the post this morning, so if you have any problems I would be glad to put the extra ones in my bag tomorrow?? The only problem maybe that your time may come up as somebody else but I have no idea which number to use myself. It appears that the 2 tops I have in my first received race pack are as advertised but the ones sent to me this morning look like they have been quickly printed out last minute. They are v poor quality and not red white and blue as advertised. I am guessing they ran out last minute lol! I have no idea if I would be allowed to do that but it seems a shame that I have 2 numbers extra and 2 other people are missing theirs and wont be able to do it!

My boyfriend also received more than one but because it came ages ago we had time to send it back but clearly I cannot do anything about these 2 now!!

18/07/2013 at 18:45

This race is a shambles, price is sky high, and they can't be bothered to organise wave starts, if you want to be at the front and try a fast time, you have to get there 90' before race start, this year it was started late whilst some pointless singer was giving a concert and we fried in the blistering heat. They didn't even give a goodie bag. The t-shirts were advertised as technical, and there was nothing technical about them, and there is a horrendous logo which will make me stop wearing mine, I don't mind using charity logos, but this one is some sort media company, which I never heard of, if they are as skilled as the people who designed the logo, then I guess all the rubish organisation explains itself.

bottom line is: want to spend a lot of money to run the worse race you have ever done in terms of set up and organisation, go for this one

I could go on and on about what needs to improve, and they never do, but I won't , please check the race's facebook page, you will see hundreds if not thousands of people describing their experiences


Edited: 18/07/2013 at 18:47
18/07/2013 at 19:50

The BUPA 10k is half the price, still in central London and loads better organised. It's run by the people who do the London Marathon and always seems to run smoothly. Also has different starting bands.

22/07/2013 at 23:08

Here is an e-mail that should be contacted if you want to make your voice heard, the more people raise their issues and concerns, we might one be willing to go back and do the British 10k

It's worth trying, the British 10k shambles has been going on for way too long

Edited: 22/07/2013 at 23:09
25/07/2013 at 13:26

I have run this event several times over the past. This year took the biscuit. I was out of the country until the night before the race and got a few emails about runners not getting their race packs but assuring them that the last ones were "in the post". Sure enough, when I arrived home, no race pack. I couldn't find any contact details for the race organisers on the website so reluctantly did not run as I didn't intend to spend hours before the race queuing for a replacement pack. £50 down the drain. When I politely emailed an address I found in my inbox from previous events the fun started. Mike O'Reilly the event organisers offered no apology and no hint of a refund. Instead he told me I could have come the day before or before the race to queue for a replacement number. Due to my circumstances I said ths was unacceptable to me as the application form clearly states that packs will be sent to runners adresses. I reiterated my request for a refund as this was their mistake. Same reply. I expressed my disappointment and said I would write to running mags and tell friends about my experience. The next bit is astonishing. He told me I have made a "threat to the race" and if he didn't receive an apology and a written undertaking not to deter runners from entering I would be subject to legal action!!!

Since when has an honest review of a product or service been subject to censorship by the provider. What happened to free speech. I am not actively deterring anyone from entering, merely offering an honest review. If that saves others from my experience so be it.

Good luck to anyone who doesn't praise a product or race in the future.

Will I run the London 10k again. Not likely! As for you guys. The choice is yours.


A complaint to the westminster special events team might have an impact:

25/07/2013 at 14:07

Many newspapers have consumer champion pages (e.g. The Guardian), you could try writing to one of them.

25/07/2013 at 14:11
Reading all this makes me realise how lucky I have been so far with the races I entered.
Hope they will listen and improve the organization of this race and offer refunds to the ppl who were unable to run due to their mistake.
25/07/2013 at 19:04

I've just been looking at that facebook page and the comments from British 10k to some of the concerns are written with dreadful spelling and grammar. Pedants would have a field day.  Where's my red pen? 

I haven't run this for years. Once was enough - no chip timing and no real finish line then either. Dreadful. 

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