In their defence -
I ran this race last year and again this year and really didn't encounter any major problems. I never read too much into normal race descriptions, as "undulating" normally means bloody hilly and flat means "undulating". So whether is says multi-terrain or road is really only a guide.
I certainly wouldn't call it an off-road multi-terrain race.
(Come to our Benfleet 15 for that !)
I wasn't involved in the messy start, as I was in the 10k race, near the middle of the pack. I heard the hooter, and as with other smaller races, that is normally all you get as a start. It's not the olympics, it's not chipped, so it is only ever going to be a low-key start.
The 10K course was fine, I saw plenty of marshalls (I didn't get lost) and there were mile markers at every mile. Three water stations (which for a 10k is rare) and plently of St.Johns presence.
Everyone was friendly and the finish was well organised with a nice medal.
I only found out about the link to the pics from the forum, and I would like to have seen the results on the web by now, which is what we all have come to expect these days.
I have read all the forum comments above, and can understand why some people involved in the errors are a bit peeved, and rightly need answers to them before they would come back.
Me ?
I had a good race in the September sunshine and enjoyed it.