Cotswolds and Gloucester were run by the same people I believe both cancelled. Organisers should learn a lesson they cancelled Gloucester due to the weather which was unavoidable however they chose not to refund, is it any wonder Cotswold was cancelled? who would throw good money after bad. Pity as they were both good races last year, but I can't see any more confidence in this outfit now.
The full address is given on RW in the event pages. No need for super sleuths.
Many newspapers have some sort of consumer champion column (e.g. The Guardian), you could try contacting one of those.
I know where they live.
I know that he has had health issues, but I would expect that the protocol would be to draw a line in the sand, cancel what they can, refund, and be honest. It's the lack of communication that is their undoing at the moment, it has contributed to a total lack of trust.
BEWARE, bad pracitce, money grabbers, BERWAR *********************************
3 amrathons to be cancelled without refunds is beyond reasonable isn't it
If you've paid with a credit or debit card get in contact with your issuer and ask them to raise a chargeback. They should do this without much hassle and it forces the merchant to prove that they provided the goods or services you've paid for. Each chargeback actually costs the merchant, and if they get enough chargebacks the card processor that they use (acquirer) will consider closing their merchant account ...
Thanks to all those who have replied. I have been in contact with UK Athletics who have responded quickly. I've fed back the history of Beyond the Limitations to them. There has to be more to protect runners from people like this. Races are held under the UK Athletics umbrella and if people are not fit to organise races they should be held to account.
The Boddington Marathon has also been cancelled and reading this doesn't fill me with confidence getting a refund
I think if you follow NigeJ 's advice - you can get your money back relatively easily.
Gavin - what did the uka say?
I did get a full refund eventually. The only reason I got this was because I wrote to UK Athletics. I would suggest that other people follow the same path if they are dissatisfied.
I had an entry for Boddington M 2013. Had answer phone message 20.5.13 to say that it was cancelled and that a refund would follow in 4-6 weeks. I've recently exchanged several emails with Administrator, and become increasingly agitated and felt that they were taking the mickey.
admin appears to have fallen out with Ann Wilson, who has the money. He gave me her contact details and said I should approach her. I felt that my contract was with the one whose bank a/c my dosh had been paid into, and anyway why sould I do the legwork. Ultimately, I said that I wanted a refund within14 days, or I would 'take the matter further'. I was thinking of contacting UKA, trading standards, researching small claims court for starters.
The cheque arrived today from Wilson in a very peevishly scrawled envelope !
I hav'nt paid the cheque into the bank yet - it it bounces, that's another matter !
If the cheque bounces - sue on the cheque (as opposed to on the underlying contract).
There is no defence to a claim on a dishonoured cheque - and you are entitled to summary judgment.
Thanks Beetle. I think its v import that people push for refund in cases like this. Even if the entry form says 'no refunds' - if someone makes an unreasonable rule, you are not necessarily bound by it. Otherwise we'd all be selling tickets for Rolling Stones concerts, cancelling them and pocketing the money !
A blacklist of dodgy races/organisers might be as useful as the list of the best which appears in RW every year.
I have spoken to a number of people who have had races cancelled due to say weather (mostly last years Gloucester marathon and new York marathons) and seem very accepting of it. Its never happened to me however I would expect a full refund.
If the organiser in particular is a profit making organisation and they choose to take a risk and organise a marathon mid January then that's their risk to take, why should I fund it. I am sure race organisers can take out insurance on things like this happening. If I had a driving lesson booked and the instructor cancelled because it had snowed overnight, I would not expect to pay for that lesson!
Sorry- slightly off centre of the main conversation.
No, DT19, you are spot on !
If the race had been cancelled at the last moment due to storms of biblical proportions, and most of the expenditure for loos, t shirts/medals etc had taken place, that's one thing - perhaps a partial refund could be accepted. However, Boddington was cancelled weeks ahead of race-day, so it's unlikely that much money had been spent (e.g. How m any shirts/medals do you order until you have some idea of how many you will need?)
I hope that everyone will demand a refund, or runners' acquiescence will cause this sort of thing to happen more frequently.
I have a degree of sympathy when its say weather related like blocs last January though would still want a refund, however in the above matter, as has already been said, not properly marketing and selling your race is a commercial shortcoming and is their mistake. In terms of outlay, I know a few race organisers and there is a lot of front loaded cost. T shirts are normally ordered a good 4-6 months in advance. Still, no one else's problem.
Visit the official Runner's World page
Follow Runner's World on Twitter
Other Natmag-Rodale Sites
Run For Charity
About Runner's World
Runner's World is a publication of Hearst Magazines UK which is the trading name of The National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.
Website powered by: Immediate Media Company Ltd. | © Runner's World 2002-2013 |