I entered the London to Brighton in March this year but in April I injured my patellar femoral tendon and took the decision a month ot two later that because of my enforced lay off I wouldn't be able to regain enough fitness to have a decent chance of completing the course within the cut off time limit.
I e-mailed Extreme Running asking if I could transfer my place or defer it or get a part refund bearing in mind that my cancellation was still almost our months before the race and I had checked their website for their T&Cs to confirm that transfers weren't forbidden. I e-mailed them seven times before they finally deigned to reply and when they did it was quite literally a one line e-mail saying ' We don't give refunds/transfers/deferrals'
I emailed a further twelve times over the next couple of months asking a variety of questions like where are your T&Cs, who is your board of directors so I can take a small claims out etc etc but each and every e-mail was ignored.
When they finally started sending out the race packs to other runners, bearing in mind I had just asked about cancelling, I expected mine in the post as I had another runner who was willing to run in my place but I found out that, despite the run being full for the past couple of months, the organisers were still re selling the places of runners who had dropped out due to injury or double bookings. Needless to say I never got my race pack and all e-mails asking where it was were ignored.