I signed up for the Gloucester marathon which got cancelled a few days before the race cause of the snow it was 30 quid to enter and they have said they are not giving any refunds, can they do this cause ive paid money for nothing surely i should be able to get my money back, the only thing they have said is that if i sign up to run it next year ill get a discount but ive already paid this year and have nothinjg to show for it. Are all races like this?
I was having a debate around this - I know they said in their T&C's that there are no refunds, but T&C's can be declared unfair ...
However the debate was if this is a company that organises the race then they should refund, a small club maybe not ...
My view is that they should ... just as BA would if they cancelled a flight or any other service company would if they could not deliver the service that you paid for.
Or at least re-arrange. All companies invest some cost - i.e. BA with the plane costs etc. So who should take the risk of cancellation?
The paying customer i.e. us - or the company running the service.
As far as I understand the 'refunds not available on cancellation' statement isn't quite correct for civil/commercial contracts. They are obliged to refund, less reasonable costs, the sums paid (or alternatively re arrange it). The 'refunds not available on cancellation' statement constitutes a penalty clause which are not allowed within contracts.
But I imagine they'll be able to rearrange it. Not their fault it was snowy!!
I think you are being a bit harsh here. Entering a race is not the same as a normal commercial transaction. Most races are put on by running clubs for the benefit of the running community. They are not greedy corporations out for maximum profit, just small groups of volunteers giving up their time, without whom our sport could not exist. I help out with a medium size race (about 1,000 runners) and when I count up the person hours that go into it, both beforehand and on the day, it would never be commercailly viable if we didn't do it all for free. Alot of the expenditure is committed before the day and cannot be recouped if the race is cancelled.If I enter a race in December or January I accept that it may be cancelled due to bad weather and take that risk. I was also due to race yesterday, but would never dream of badgering the organisers for a refund.
Lazy Gardener has a very valid point. A large amount of the expense is up front, there probably is no budget to refund anything to you! You think that they wait until the night before to arrange and pay for the food, drink, gels, t-shirts,medals, winners prizes, any fees for using local ground or buildings, any fees for road closure, medical assistance...
You cannot count your travel an hotel fees into it, I don't believe the entry to their race insists you enter from far away and stay in a hotel over night?
If you enter a race in winter you run the risk of it being cancelled.
Interesting LG - so you are saying the risk should be with the racer who has also paid up front?
I have not badgered for a refund, I was just giving my opinion, they say that they are rearranging for another weekend and that will be fine by me.
And I also said if a club put on the event I would not mind bearing that most club events are sub £15!
However in this case it is £30 odd so quite a bit more to write off.
I know of other events that have been cancelled due to weather that gave free entry to the next year's event, club run and run by a business. Longleat 10km was one year moved by a weekend due to ice, you were offered a 90% refund or to run the weekend or two after.
So what I was saying is that a NO REFUNDS policy is not the correct thing to do - in my view.
most of them state clearly no refunds.if you thought the terms and conditions were unfair then why on earth sign up to it and pay your money........
I think they are being very generous in trying bo rearrange or give a discount for next year......
I really can't see why people enter races when they are not happy with the terms stated..........
Yes I agree Seren, although in defense the NO REFUNDS thing came out in an email as a PDF attachment after I had entered ...
I was just commenting on what other races that had been canceled have done. If they re-arrange that will be brilliant and well done to them. If they give me 80% of next years race brilliant.
If they leave us out of pocket with nothing to show ... no so brilliant.
As far as I understand its not a case that they can not refund a deposit, less their costs incurred to date. But I never really thought out the fact they this was all volunteer work for them and that it is a charity in which case its not like they make any money on it.
I have been informed by the organisers that the Glos marathon and 50K will not be rescheduled, despite alluding to that fact when the race was 'postponed'. As yet, there is no mention on their website of this or any form of refund or discount off future BTL races. Is anyone else angry and disappointed about this or is it just me? I don't feel this should go unnoticed!
What are you expecting to get back from your £30 entry?
Keep in mind that this happened the day before the race so :
- Medals/trophies already paid for.- T-shirts already paid for.- Medical cover already arranged and paid for.- Road closures (if required) already arranged and paid for.- Using any buildings will have already been booked and paid for.- Food, drinks, gels all already bought.- Probably needed to hire vans to transport stuff around like large amounts of food and drink! that will have been paid for, plus fuel required.- Extra little things that go unoticed... loads of disposable cups, bin bags, paper towels, emergency blankets, official photographer maybe?
Agreed David, I didn't say there was no profit but the return from £30 would have been small.
Yes, gels and drink could be reused as could some of the other stuff mentioned but then there wouldnt be this problem if the race was being re run would there! As it has been cancelled then other stuff you normally find at races... biscuits, cake, fruit will be a write off. The other stuff still usable will already have been paid for, so in theory they have the money invested at the moment
Maybe they could have just posted everyone a couple of cups, a couple of gels, an old banana and a peice of cake. Of course no one would want the medal and tshirt as they haven't earned it.
Can someone help me out with this query? Is 'Beyond the Limitations' (BTL) a charity organisation or do profits end up with the company? This obviously makes a big difference as to how we should view their no refund on cancellation policy.
I think it's fair to say that the organising company was not to blame for the cancellation.... and we've agreed that the costs on them would be pretty massive if they had to refund (I assume that most of these are fairly small companies, often run by fairly ordinary runners... but that isn't particularly relevant).
It's also not fair to pass all the risk onto the runners... so the obvious thing to do, if people insist on not accepting a "no refunds in case of cancellation" clause, would be to take out insurance against this possibility - just like many outdoor events do.
At a guess, I'd say that insurance premiums wouldn't be much, but would probably add maybe 5% to the entry fees.
Personally, I'd rather not have the insurance added to entry fees... but I doubt it could realistically be an 'optional' insurance. Probably just one big policy taken out by the organisers, to allow them to make a blanket refund.
I'd rather take the small risk. But it would be up to the running public to decide on that.
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