I haven't been contacted
I got a ballot place into the 2008 GNR but deferred my place by post well in advance of the deferment deadline.
As the 2009 race approaches it occurs to me I need to investigate how to get my place in the 2009 race, as I haven't heard anything.
The current GNR site talks about 2009-2010 deferment, and it says that I should have been contacted in advance of the 2009 ballot deadline whereby I'd have a 28-day period to opt in, and if I don't I won't have a place and no opportunity to get it back.
I haven't heard anything at all and I'm now really concerned that I haven't got a place. Does anyone have experience of this kind of thing? Any tips on what I should do? What if they have no record of my original deferrment from last year?
I probably should have thought about this further in advance, but I assumed that a good 5 months in advance of the race wouldn't be too late to look into it!
Well this is an utter joke. After ringing Great Run I've been told that they only send out deferrment reminders via email, none of which I've received.
They don't utilise any other form of notification, no post, no phone, just email, and take no responsibility if that email is not received for any reason.
I've now been told that since I didn't reply to the emails I never got, I haven't got a place, and it's tough f'ing luck.
Wonderful, that's £45 well spent then. You'd think for that amount of money they could stretch to a recorded postal reminder, or something that wasn't as fallible as email to help ensure deferred runners get their place. I was helpfully told that I could now apply via a charity place!
This is the thing isn't it sponge? They only send an email and make no excuses if you don't get it. I understand this is the first year they have switched to an email-only notification system and it clearly doesn't work.
Considering GNR is £30 more expensive than most half marathons, it's pretty bloody penny-pinching of them insist on sending emails only, rather than lay out the infintestimal cost of sending a real, tangible letter that they can at least confirm you've received.
I won't be giving up on this easily, I feel cheated out of my place and I won't be put off by some mumblings about how email isn't their responsibility.
After writing a stern but polite letter, I have just received a guaranteed entry token via email from Great Run.
I've gone through the steps and paid the fee, and so I'm hopefully assuming that's fine and I've now got a place. Hurrah!
Also, cr*p, I need to get out the door and start training!
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