New start / finish area
Only because your banned !!! Too many foil lined shopping bags
All 8,249 race packs collected yesterday so they are all on their way to you. Please be patient if yours doesn't arrive and your friends does. We can't control the postal service I'm afraid. They normally take 2 - 3 working days to arrive so expect them from Tuesday onwards.
Three weeks and counting!
(A bit disappointing to see suggestions on Facebook that I may be blaming LCC DELIBERATELY for the cancellation of the marathon when it is down to own shortcomings. I don't need to apportion blame as all the documented evidence is there for all to see. I must pull it all together and release it as a book as it makes for some compelling reading!!).
Alan, Having missed out on a place for the half due to the allocation selling out if I knew someone who drops out between now & the day of the race would it be possible to pop in & swap their number into my name? I understand your very busy but I am desperate not to miss out on what would be my 10th consecutive Liverpool Half Marathon. It is my own fault for leaving it so late, but for some reason I have not been getting email updates. Also I thought it was a 8000 limit?
Gary - the race limit is 8,000 and we had to remove the online facility and entry form download having gone past that number four weeks before race date and a week before the closing date of 15th February.
It is not possible to transfer entries I'm afraid. If we do it for you we have to do it for everyone and with around 1,400 not turning up on the day it means everyone who wants to get rid of a number wants to do the same.
There is always a reason why we do these things. Sorry.
Come on Alan, you need to cut Gary a bit of slack. There is a saying that 'the customer is always right' and this guy is surely one of your best customers having already run this nine times. You should be doing everything you can to accommodate your best customers, surely. How long is it going to take to switch a name....thirty seconds? Why not just drop him an e-mail and keep it quiet so that you aren't flooded with 1400, (your estimate), all wanting to change at the same time, although I must say this does strike me as a somewhat unlikely scenario. Otherwise, I suppose, he'll just have to appear under someone else's name on the results list. I don't know Gary, by the way, nor have I ever been to Liverpool.
If only everything was that simple. Sorry, if we do it for Gary then we have to do it for everyone. How difficult is it to enter on time? 8,249 managed it.
I receive hundreds of similar requests all the time and it takes up a considerable amount of time to respond just saying the same thing.
If everyone entered in good time then no-one would have to ask.
1,400 isn't an estimate. That's how many people don't turn up and given the sniff of a return entry we will be inundated. We did this two years ago when we were in a similar position and were swamped with requests for deferrals, refunds and entry transfers.
Penguingirl - pleased to see your race pack has arrived! Nearly there eh. You have stated you had no idea how many people don't turn up and it's a fact that last year we had around 1,400 not turn up for the half marathon.
For the marathon it was even more but less for the 10K events. Most runners don't understand that we are dealing with over 20,000 race entries each year (they tend to think it's just them as individuals ringing up or emailing) and with up to 20% no shows that's around 4,000 unused entries we would have to deal with for either refunds, deferrals or entry transfers.
That's a full time job for someone!!
AlanRothwell wrote (see)
Penguingirl - pleased to see your race pack has arrived! Nearly there eh. You have stated you had no idea how many people don't turn up and it's a fact that last year we had around 1,400 not turn up for the half marathon. For the marathon it was even more but less for the 10K events. Most runners don't understand that we are dealing with over 20,000 race entries each year (they tend to think it's just them as individuals ringing up or emailing) and with up to 20% no shows that's around 4,000 unused entries we would have to deal with for either refunds, deferrals or entry transfers. That's a full time job for someone!!
If your estimate of 1400 not turning up is correct, and I've no reason to doubt it, at £30 a pop that's £42 000....and Liverpool does have it's fair share of unemployment!
With regard to these non-showers, in an ideal world some might want a deferral, some a refund, and some a transfer. It's only the transfers that would have to be dealt with before the race thus reducing considerably the immediate administrative burden. As for deferrals and refunds it's quite ok to disallow these if the money is going to a good cause as it appears to be in this case. I'm having to pull out of a race myself on Sunday as I've picked up a chest infection and at my age, 63, I don't want to be taking unnecessary risks, especially as I'm a primary carer myself and can't really afford to be ill. The entry fee goes to a local charity so I'm quite happy with a no refund rule. I still feel that an effort should be made to accommodate the small number that would like tranfers as in any enterprise you have to make evey effort to keep the customer satisfied. Just out of interest where does the figure of 8 249 come from when there is supposed to be a maximum of 8 000?
Good luck with the race, hope it goes well.
I'm doing Liverpool for the first time and I'll be coming down by car I think, coming down from Lancaster.
Can anyone recommend a good place to park (I'm expecting to have to pay) where I can be sure of finding a space and where I won't get lost trying to walk to the start line?
Also, how busy will it be on the roads? Do I need to set off with a good hour to spare? Or it it busy to the point where I'm better off just getting the train?
James, the start and finish are right next to James Street station. Much better to get the train in IMHO.
Thanks for your replies. One vote apiece then on train v car. Sounds like I'll be getting up at an unsociable hour either way.
Trains were fine last year Blue. May be famous last words where MerseyFail are concerned!
Plodder - there is a limit on entries at 8,000. However, we cannot control the number coming in by post and online unless we close earlier. The number of entries received by the online facility in particular over one weekend meant we had gone over the 8,000 - which is why the entry facility was closed. It clearly states on the entry form the date for closure is 15th February or EARLIER IF THE LIMIT IS REACHED.
For the sake of clarity there won't any entry transfers, deferrals or refunds. This policy won't change I'm afraid.
Hi, Im looking at the route map and cant figure out exactly where the start is. Is it the prom side of the Liver Buildings or the Strand Street (main road) side? Just trying to find the best car park. Thanks!
The car park information is in the race pack. The start is in front on the Liver Building on the river side.
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