Conversation in a running store this weekend...in summary but in no way exagge

14 messages
04/02/2013 at 13:11

Gentleman – I’ve got this pair of vivo barefoot shoes about three weeks ago and they have given me an injury.

Shop guy – have you used barefoot shoes before? And how much and you run in them in the 3 weeks?

Gentleman – First time with these shoes, and run 35 miles each week in the. It’s the same amount I have run for the past 4 years and no injuries, so it must be the shoes.

Shop Guy – What shoe have you used in the past?

Gentleman – Brooks GTS adrenaline, but I fancied a change.  The fault must be the shoes. I have calf pain and a sore big toe. I was running with a friend and he said my feet were rolling all around, and I’ve never done that before. These shoes are not suitable for what I need.  I’d like to swap them for the adrenalines. (starting to get a bit stroppy now!!)

Shop guy – These are quite different shoes. Maybe you did too much running too soon in the vivo shoes?

Gentleman – It not too much running, it’s the same as I have always done. It’s the shoe causing me to roll in too much and that’s the problem. Are you going to sort this out? (proper moan on now!)

Shop Guys – Sorry to disappoint you sir, but the Vivo shoes don’t make anybody roll in. They let your foot do whatever it wants to naturally. They don’t give extra support to the arch or ankle they just let your foot move about dependant on your foot strength. It is not trying to push you in. The foot only rolls in if it naturally does it.

Gentleman – well if you not prepared to listen to me and sort this out, I want to return these for a refund.

Shop guy – Well sorry again but we cannot help you there.

Gentleman – Why not? What is your return policy?

Shop Guy – It’s not the return policy that is the issue. We don’t stock Vivo. Never have done. Why don’t you talk to where you got them from?

Gentleman – I got them in Hong Kong at Christmas. But they are a global company. It should not matter where I got them from.

Shop Guy – Well thank you for thinking about us when it came to needing an issue sorting out that we have nothing to do with, maybe come to us in the first place when you need help with selecting your running footwear. But I’m not going to help you, and I’ve have customers waiting. (walks away)

 Just goes to show how some people treat staff in shops. What consumers think are ‘their rights’ And also the helpful service we get from some specialist stores.

04/02/2013 at 13:16

Genius! Don't forget, the customer is always right...

04/02/2013 at 13:35

Certainly makes you think, I will now pop off to Asda to see if I can exchange my Tesco everyday value sausages for something more suitable, (hopefully some of Morrisons finest)

04/02/2013 at 13:41

Great story!  I guessed where the story was going, and didn't quite guess right!  At first I was thinking the customer did have a point if the shop hadn't warned him not to run steadily in them until he strengthened.  Then I was thinking he was an internet shopper, trying it on. But no. He's just a complete idiot!

04/02/2013 at 14:25
Grendel3 wrote (see)

Certainly makes you think, I will now pop off to Asda to see if I can exchange my Tesco everyday value sausages for something more suitable, (hopefully some of Morrisons finest)

Or better still, maybe I'll take my tesco value burgers to a horse dealer and see if I can get a live pony back!

04/02/2013 at 15:59

what a tool. and hats off to the shop assistant, well dealt with, 

04/02/2013 at 22:18

My OH works in retail and says that type of conversation happens almost everyday.

04/02/2013 at 22:26
Mind you, the blokes done bloody well to run 35 miles a week in vivos straight off. When I first got them, I could barely run a mile in them.
05/02/2013 at 06:35
SteadyCJ wrote (see)

My OH works in retail and says that type of conversation happens almost everyday.

Of more concern is that people like this, who are so far detached from reality and common sense, are in positions of influence and authority.

Then again, our system decrees that those who have the most academic qualifications should automatically be in charge of those who have less and be in a position to make the decisions.

If you wonder why your boss is to all intents and purposes an idiot, that's why.

 

05/02/2013 at 07:05

Eh? You win this week's prize for the funniest non-sequitur

05/02/2013 at 12:53

Sounds like a total buffoon - was it Boris??!!!???

 

05/02/2013 at 13:48

i used to work in retail. i once had great pleasure in telling a very stroppy woman that the boots she wanted to return as they were faulty were 5 years old but i could offer her a refund for their current value of £1.40. she stormed off taking the boots with her.

05/02/2013 at 19:34

My favourite, though it may be apocryphal, is the person who asked at the tourist info in Reykjavik when the Northern Lights were turned on

05/02/2013 at 22:08

Reminds me of the days when the utilities had shops in the high street and a famous author went storming into one of them demanding to know why his bill was double that of everyone else's in the block of flats he was living in.

The guy in the shop pointed out that 'this is a gas showroom' and 'that' is an electricity bill.


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