Garmin Connect Plugin Problems - Gear

Blisters and beer

06/08/2010 at 10:26

Hi Chaps and Chapesses.

I can't get my Garmin Forerunner 305 to link with Mapmyrun or Garmin Connect on either my home(Vista) or work computer(Windows 2000).

I have registered my product with Garmin, downloaded the software updates and the comunicator plugin but it won't work.

When I go to the Comunicator Plugin Test Page it doesn't advise whether it's installed or not. When I go to My Dashboard it just states that it's "Searching for Device" and shows the icon for the fact it's doing something but won't move on from that.

Does anyone have any advice please?

Little Ninja

06/08/2010 at 10:43

Have you paired the watch to your computer? I think you need to right click on the Garmin Ant Agent at the bottom of the screen, choose Pair with new devices > Enabled and then follow the prompts. If you are still stuck and noone else replies, try the garmin support forum.

Edited: 06/08/2010 at 10:48

Blisters and beer

06/08/2010 at 10:47

Thanks LN. I'll try that.

Blisters and beer

06/08/2010 at 11:09

No, I can't get it to work. I've downloaded the ANTagent but it's not appearing anywhere on my toolbar or desktop. Looks like I'll have to stick to the cr*p trainig centre it came with.

I did email Garmin through support over a week ago but they haven't replied.

Little Ninja

06/08/2010 at 11:12

I don't understand why it's not working but if you go to Start All Programs, can you see Garmin > Ant Agent? Any reason to think it's not installed properly? You need to have Ant agent installed. There's a few people on the support forum that jsut help out (they don't work for Garmin) and from the times I've needed help, have had replies much faster on there than from Garmin. Also, have a search through their archive for similar problems.

Edited: 06/08/2010 at 11:13

Blisters and beer

06/08/2010 at 11:34

I've now sussed that it won't work on my work pc as we're in the dark ages with Windows 2000 but that doesn't explain why it won't work on Vista at home. Thanks for your help but I think I'll give up now. It makes me too irate.

Gertie

06/08/2010 at 12:06

What browser are you using?

I've had issues with uploading data to GraminConnect when I'm using Firefox but it's fine with IE7.

Might be worth a go.

Blisters and beer

06/08/2010 at 12:09

Thanks Gertie. I'm not on Firefox at home and it's likely to be the latest IE.

paulj48

06/08/2010 at 12:40

I thought the ANTagent was for the wireless dongle you get with the 405 and 310?

I have a 305 and get a little USB docking station with it.

Have you installed Garmin Training Center first as I think this has the USB drivers that need installing first.

Fido2Dogs

06/08/2010 at 13:58

A few sanity checks:

Has all the software (from the Garmin CD or the website, wherever) been installed?

The way to find this out is

click on Start
click on Control Panel
click on Programs and Features
Look in the list that brings up

If you have a 305 then ignore stuff about the ANT agent. Your garmin should be attached to the computer via the USB cable and the little cradle.

You should have Training Center installed (don't worry I'm not going to suggest you use it for anything but testing). Can you get runs into that from your Garmin?

If you can, then it's an issue with your browser - possibly how it is configured rather than an actual bug.

Blisters and beer

06/08/2010 at 14:19

Yes, I've installed the Training Centre package that comes on the cd and it uploads the activities from my Garmin. There isn't a problem with that, apart from it being rubbish!

Fido2Dogs

06/08/2010 at 19:14

So you're using IE, yes?

If you go to Tools/Internet Options/Security, what's the security level for the internet zone? Is it High, Medium-High, Custom or what?

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