Hi Everyone,
I thought you all might be interested in my story.... I bought a forerunner 305 in dec last year to train for the FLM. All went well and did 3:40. I was really pleased with the 305 and used it to train for the wolverhampton city marathon in sept. However 2 weeks before the marathon the 305 went totally kaput and wouldn't switch on unless in the cradle. I emailed Garmin who advised to do a hard reset (on & mode buttons pressed at the same time). That didn't work, they then advised that I should send it back to them for repair. I sent the 305 back to them and hearing some of the horror stories about garmin customer service on this forum, I waited to see what would happen.....
To my surprise, within a week a received a parcel back from garmin containing what I thought was a replacement 305. On opening the parcel and checking the paperwork, the 305 had been upgraded to a forerunner 405. I don't know whether this is now garmin policy to replace faulty 305's with 405's, but I am one happy teddy at the moment. Hurrah for garmin customer service. Just off out to try my new toy!!!!!!!