I'll stick my neck out here and big up T&H all the way. They are "just" a running shop. They also look after Richard Stannard I believe, my bike shop which is full of ponces and people in the know. They have also doen me, my wife, kids, friends, mothers of kids frineds, colleagues, all of whom paint them as Mr Glowy. Same price as the high street but very individual and bespoke help as part ofthe service.
They actually said to watch my eldest and to bring him back in a couple of years and if still dropped to refer him to the GP to ensure that his bones grow properly and don't end up needing orthoses later on.
Very impressed with them so far.