Shop are refusing to take them...
My new running shoes have given me 3 x black toes and make my foot go numb when I run. The shop says they won't take them back as they have been worn outside. Is this true? Is it legal? They are not fit for purpose, surely.
It was a reputable running shop and I had my gait analysed etc.
Any advice welcome.
Sounds to me like they are too small for you.
Did you speak to the manager about it? The staff may be just repeating the store policy without having any discretion to make a refund.
I would say that if the shop advised you to get that size, then maybe they could give you (at least) a partial refund for goodwill.
did the shop ask you how they felt.....did you say they felt tight or did you say they were ok....
I would try and speak to the manager and state that you went to the shop for expert advice and feel that you were not given the correct advise....
the shoes are fit for purpose though because the can be used for running......as they do not appear to be faulty......so mydiscussion with the manager would be on the advice given rather than the shoe
Thanks. I don't think they are too small as they are 1.5 sizes bigger than my shoe size and the toes which are black are not the longest toes.
They are also the same make and model as my last ones, which gave me 1 x black toes and were half a size smaller.
I think Seren is right, I need to focus on the advice given rather than the shoes.
Is the lacing too tight then if my toes are going numb?
As for being happy with the shoes at the time, how can you tell if the shoes are going to give you black toes? It doesn't happen in 30 secs on a treadmill. They don't feel too tight, they feel fine. But when I run for over a mile I get black toes and numbness. The black toes I can live with, but the numbness cannot be good.
I do understand that the shop cannot resell them, but I can't use them, and I paid £90 for them, so I'm pretty unhappy.
That's interesting. But I get numb toes after around ten mins with these. And isn't it bad for you to have no circulation to parts of your body over a prolonged period? I'm training for a half marathon, so my toes would be numb for over two hours at that rate.
As I said, the black nails I can live with as part of being a runner.
"They are also the same make and model as my last ones, which gave me 1 x black toes and were half a size smaller."
I think the shops defence would be "she's bought them before and came back and bought them again - who's fault's that?"
How far are you running in them? I get sore toenails when I run more than about 13 miles. They don't often go black, but sometimes.
Also you're more likely to get sore/black toenails if your shoes aren't laced tightly enough when you run down hills (your toes get pushed to the front of the shoe).
You could try selling them on eBay - get some of your money back?
Ebay is a good idea.
I don't think the shop should argue that. I came in and said 'I'd like some new shoes, and here are my old ones. They gave me a black toe, so I'd like to avoid that this time'. They gave me the same model but just a half size bigger. I didn't just pick them up off the shelf. They advised me to buy them. Sigh.
I'm running long runs of 11 miles, but the numbness happens after about a mile and doesn't ease unless I stop.
Thanks. I will certainly give it a go.
That's all v helpful, thanks.
The shop did say that they will take shoes back if they have been worn on a treadmill, but I don't have easy access to a treadmill. I guess I'll have to try and get access for the next pair.
They think (in the shop) that I am 'splaying' my foot so the toes are pushing into the bottom of the shoe, causing them to go numb. So I need more flexible shoes. But then would I be at risk of knee injuries?
I'll have a look at the videos. Thanks everyone for wonderful help.
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