Send it back BH!! Timex said they would refund postage when I e-mailed them about this. And if you send it back within a week you don't even put stamps on it. Of course that doesn't help if it cracks up 6 months down the line.
So there's obviously two lines of thought on this one. If you have had a bad experience you're going to be wary of buying on-line, let alone from somewhere abroad like the USA. I have bought abroad many times and so far so good. But I can understand those of you who'll say "There's always a first time."
Timex itself is reputable, (we hope), and should honour it own guarantee, even if at first it refers you to the retailer,