grr ebay!

unfair feedback - what can I do?

15 messages
08/02/2005 at 10:52
you can reply to their feedback, can't remember how though, sure someone on here does.
08/02/2005 at 10:56
I know it's not much of a consellation, but I have seen people with negative feedback who have placed a reply which is shown under the negative comment. All you can do is summarise what you want to say in 80 characters or whatever the limit is.
If an ebayer has a lot of feedback, I only read the negative ones, so I understand how peed off you are. What's the effect on your rating?
08/02/2005 at 10:58
Trin - that's a nightmare. Is it possible to create a new login or does your rating follow you around?
08/02/2005 at 11:02
You can mutually agree to withdraw the negative feedback rating by filling out a form on the Ebay website.

You also have the option to leave one follow up feedback which can explain in more detail your side of the story.

I would also suggest that in future NEVER leave negative feedback until you have receive positive feedback from the seller/buyer.
08/02/2005 at 11:06
Good advice Drew.
08/02/2005 at 11:08
Following on from what Drew says.

You have 90 days to leave feedback.

If they haven't left feedback on you and you wish to leave negative feedback then leave it until 89 days 23 hours and 59 minutes after the sale ended. The other person won't have time to give you negative feedback.
08/02/2005 at 11:10
Also, when leaving negative feed back - keep calm.

What is more impressive 'This seller is a cheating c*nt' or 'after many e-mails no instructions were sent, would not recommend'?
08/02/2005 at 11:12
Thanks for that Wiz, brilliant idea as I have a couple of people I want to leave negative feedback for, although I have to say that I've been buying and selling on Ebay for quite a while now and have been so impressed by the service I have had from 99% of sellers. It's usually a lot faster than buying from a major retailer.
08/02/2005 at 11:13
08/02/2005 at 12:22

bad luck Trinty, I do read comments rather than just look at the rating.

BTW I gave neutral feedback to a seller once and the his reply to this would have made my mother wash his mouth out with soapy water to clean it.

I think I may have to leave negative feedback because despite the fact the seller says he sent the item over two weeks ago I still haven't received it. Sent yet another email and had no reply, how long are you supposed to give sellers?
08/02/2005 at 12:37
I used to use ebay a lot & have some really good feedback. But I found that when I wasn't impressed with the service, I just didn't leave any feedback as I didn't know what to say.

I feel that it should be more acceptable to give neutral feedback. Especially if you weren't too impressed but nothing was actually wrong or the item took a long time to arrive due to no specific reason.
08/02/2005 at 14:17
Trinity - I wasn't implying that you had put anything abusive, it was just general advice for anyone reading this.
08/02/2005 at 14:33
Trin - put a whole lot of stuff on, we'll "buy" it for 1p at a time, then give you glowing references, and your rating will go up.

Simple :o)

[does it work that way? I've never e-bayed in my life]
08/02/2005 at 14:37
Trin - don't worry about it too much. One bad feedback, especially if you've left and explanation won't hurt anyone. You've got to leave feedback as you see it, and if you've had bad service you owe it to the future customers of the seller to let them know what he's like. I look for the negatives but look to see if there's a trend.
08/02/2005 at 14:42
Nessie's idea does work as there are quite a few people selling high value items with seemingly excellent feedback ratings. On further investigation (and I would imagine that very few people do investigate further) these ratings have been acquired by buying items for 25p, 50p etc.

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