Runnersworld Subscription Gift - General running

JayK

11/01/2012 at 11:46

Does anyone know how long it takes for the subscription gift to arrive? I subscribed some time ago and was due to get the gloves/hat but nothing has arrived yet. Thanks.

slowerthan

11/01/2012 at 11:56

Hi, I was suckered into the same deal and haven't got mine yet either..

JayK

11/01/2012 at 12:11

So doesn't sound like mine is lost then.

Alice RW

11/01/2012 at 12:31

Hi JayK and slowerthan,

So sorry to hear you haven't received your gifts. Drop me a line at alice (dot) palmer (at) natmag-rodale (dot) co (dot) uk and I'll chase this up with our subscriptions team.

Best,

Alice

acdcgirl

11/01/2012 at 12:34

It always take while with them. When I took 3 issues for £3 offer it would be 2 months before they would start, it may be so in your case.

JayK

11/01/2012 at 13:47

Thanks Alice, have emailed you.

JayK

11/01/2012 at 20:40

A new one is being sent out, thanks for your help Alice.

JayK

16/02/2012 at 07:42

Well I've given up, not recieved the replacement they've apparently sent either.

Have learnt my lesson

Saxifrage

16/02/2012 at 21:56

You probably won't get a hat and gloves now I'm afraid as I've had the same problem. I started a 12 month subscription 3 months ago, a month ago I was told I'd have the hat and gloves in 14-28 days but this morning I received a hydration belt with a note saying the hat and gloves are now unavailable (and a polite note telling me they can change the gift as and when they wish as stated in the smallprint). Bit of a bugger seeing as I already own a hydration backpack with bladder, guess I can give the hydration belt away as a birthday present to someone else, very disappointing...

Emilys Dad

16/02/2012 at 22:04

Had a similar issue a few years ago when I subscribed and was suppose to get a watch, it took a ages for it to arrive. When they have your money they don't seem to bothered to send your free gift.

JayK

15/03/2012 at 10:14

Just to update this, I had a letter stating they had no more hat/gloves and I'd be getting the Camelbak instead.

This duly arrived this morning.

Peter Groves

10/03/2013 at 11:44

Miffed to find myself waiting for a free watch from when my sub was renewed for Christmas. My wife contacted them about it and they said they were sending out another, but no sign of that one either!

JayK

10/03/2013 at 14:08

I took out another subscription this year and again no gift!

Graham Stevenson 3

21/03/2013 at 22:44

I subscribed in Febuary and payment wass taken from my account on 26th #feb, I am expecting to receive the Camelbak through the post, but still not received anything.

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