reach new levels of incompetence
Order delivered by Hermes - probably the worst delivery cie in the universe- goods said to be delivered but of course no sign of them.Get in touch with sportshoes and looks like their costumer service only works from 2 to 3 pm + has been absolutely unhelpful.While other cies sort it out with delivery cie , here I have to spend ages filling in a form etc etc ... result 3 weeks after paying for order no sight of anything excpet a lot of paperwork.
Last time I ever use sportshoes
This looks like Spam in reverse
Are you a retail competitor Daniel?
Screamapillar nice way of defence.Why would I need to be a competitor.
What I said is the truth and I am sure many more users will discover it unfortunately at their cost, so I am just making sure some don t have the same experience.
Wa, wa, wa!
I ordered a Garmin FR10 from Sportshoes on Monday evening. I used a 15% off voucher code and free delivery too. Cost me £67 and it arrived Wednesday morning via a DPD courier. I was kept up to date with exactly where my parcel was at all times.
I can't argue with that sort of service, top notch! This is my second dealing with them and I haven't had any problems at all (touch wood).
Hilly,I ordered items before and all went fine. Issue here is delivery company messes up badly - says it delivered to letterbox when we talk about 200£ order, there is no letterbox and even if there were it would have to be gigantic.So I revert to sportshoes costumer service to see what happened and one only gets an email reply late afternoon - doesn t help to get communication flowing - and after week of emails back and forth , all they propose is to fill in a loss form to then eventually get items reordered or cash back. We talk weeks of delay to finely get my orders + a lot of admin for me when in the end something looks very fishy on delivery company side.This should be sorted out on sportshoes side including is it worth having a relationship with hermes . I even paid a delivery fee!! If sportshoes saves 2 microcents/order coz hermes is cheaper than another one , they will have to make a choice , keep this zero standard delivery cie but make sure they deal with the problems or change delivery provider - otherwise I just can t see any reason to see anyone wanting to go through same experience I have.
Note that I am not hiding as this is my name.
I hope sportshoes will see this post and wake up to the fact that this is no way to keep costumers satisfied and ultimately be it now or in a couple years time this will feed through.Trust me I ve already went through similar case of non deliveries with yodel ( which seems to have improved/ changed delivery person?) but never was I asked by seller to fill in a claims form and even if, they did resend the items asap.
daniel, I sense that you feel you're just a little more special than the rest of us.
Ah, actually, no point responding to original poster - hadn't realised how old this thread was!
What's a cie?
cie = company
so cies = companies
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