I went back to my personal registration section, and the payment document upload is greyed out, but the medical one still has a browse, upload option, so it hasn't worked despite numerous attempts. In the document section, what should you see when they've uploaded, does it change to say completed or does it just not let you upload again?
I was trying to upload my medical as a .pdf, which was a mere 3.3 MB, tried uploading it again last night, left the page saying "uploading please wait" for 1.5 hrs and it still hadn't gone through! I reduced the image quality, remade the .pdf, now 206 Kb and still it wouldn't work.
I've emailed it to them now...
I'm on face-arse, but I never use it and pretty much hate it! If they can't respond through their offered channels I can't see how they'd notice me posting on face-ache to them?! 