POOR SERVICE

8 messages
07/03/2012 at 18:10

I like to recommend online retailers to friends and family when i have had a positive experience. Wiggle, Sportshoes, Play, Alpkit, and WH Smiths, even Argos have all given me excellent service recently.

However, i am sick of the companies who take our money and then give us crap service.

BOURNESPORTS, despite their free delivery, are getting it in the neck from me. Having ordered some new Ron Hills on the 20th February, expecting delivery by the 29th at the latest, they are still not here. They didn't think i'd like to be contacted, or told the item wasn't even in stock. They said they'd overlooked me and hoped the item would be in stock by Monday 5th March (no email to inform me either way) and they're still not here.

This may seem a little over the top but if reading this means they lose one order thanks to their crap customer service then i'll be happy.

Rant over

07/03/2012 at 18:22

maybe the "training" thread isn't the best place for the above 

07/03/2012 at 18:35
This is a running forum Stevie, we all BUY running kit.
07/03/2012 at 18:39
just noticed you did post this in the right place...as well as EVERY other section. Is it that important?
07/03/2012 at 21:19
You know, you're doing some great advertising for them... I've never heard of them before, but now I've seen the name so many times, it's really stuck in my mind...
07/03/2012 at 21:25
Lauren555 wrote (see)
You know, you're doing some great advertising for them... I've never heard of them before, but now I've seen the name so many times, it's really stuck in my mind...
These type of threads often turn into great commercials for the companies.
09/03/2012 at 14:06

thanks justrun - you reminded me i need to pick up a club vest from bournesports.  I gave them a call and they were very helpful.  In fact  i have just ordered some extra kit, so in fact the opposite has happened. Would have spent my money at wiggle if you hadnt have reminded me.    cheers

09/03/2012 at 14:39

You're welcome Dean. When it doesn't arrive, or it's the wrong size, you can thank me again.


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