Excellent Customer Service
Someone on here recommended these people to me before Christmas ( they were doing a free postage deal - even trans-atlantic)
Someone else recommended the DeSoto tri shorts which are stocked by Tri-Buys, so I made a purchase...
they arrived promptly, with one flaw - the stitching was undone on one seam, so I took a photo and sent an email off.
Got a reply very quickly, and negotiated a discount refund (since a full refund or replacement would only be available with the shorts being returned, so needing 2 more lost of international postage.)
Ran in to problems when the chap at Tri-Buys (Cameron) couldn't get the card to accept the refund, it did drag on for a couple of weeks, but this eveing I got an email and phone call from California letting me know that the full amount ($72US) has been refunded to my card.
So, if you need any good Tri Gear and want to buy Stateside - I can recommend Tri Buys
What is the customs limit for incoming goods (on the value of the goods) - does anyone know?
PSC I think it is on the forgeign office website.
DOT you unpicked the stitchs! Stitched back up, voilia free pair of shorts.........
Now - that would have been a good idea - if only I had thought of it - - but then again I didn't need to!
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