Tri Buys

Excellent Customer Service

4 messages
Do2    pirate
21/01/2008 at 21:03

Hey All,

Someone on here recommended these people to me before Christmas ( they were doing a free postage deal - even trans-atlantic)

Someone else recommended the DeSoto tri shorts which are stocked by Tri-Buys, so I made a purchase...

they arrived promptly, with one flaw - the stitching was undone on one seam, so I took a photo and sent an email off.

Got a reply very quickly, and negotiated a discount refund (since a full refund or replacement would only be available with the shorts being returned, so needing 2 more lost of international postage.)

Ran in to problems when the chap at Tri-Buys (Cameron) couldn't get the card to accept the refund, it did drag on for a couple of weeks, but this eveing I got an email and phone call from California letting me know that the full amount ($72US) has been refunded to my card.

So, if you need any good Tri Gear and want to buy Stateside - I can recommend Tri Buys

PSC    pirate
21/01/2008 at 22:22

good one.

What is the customs limit for incoming goods (on the value of the goods) - does anyone know? 

21/01/2008 at 22:30

PSC I think it is on the forgeign office website.

DOT you unpicked the stitchs!  Stitched back up, voilia free pair of shorts.........

Do2    pirate
21/01/2008 at 22:48

TT

Now - that would have been a good idea - if only I had thought of it - - but then again I didn't need to!


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