Yeah, I just got the same thing from the PCC.
Apparently he's entitled to his opinion, they sez. Personally, I think being entitled to an opinion should be subject to passing a few basic intelligence tests, but then the DM wouldn't have any journalists at all, so...
How toothless are the PCC? They said in the letter they had 500 complaints. 500 complaints and he doesn't even get so much as a slapped wrist.