Hi all,
As you all know, we have had lots of problems with an unprecedented level of spam over the weekend. We'd like to take this opportunity to apologise profusely - we know how frustrating you have all found this and we’ve been taking urgent steps this week to prevent a repeat.
We’ve had confirmation from our tech team that quickjoin or instream posting has been stopped – this enabled new members who hadn’t validated their accounts to post a first forum message. We previously had this check in the old forum system, but there was a delay transferring this to the update. This should hopefully prevent some of the spam.
Another new measure we’ve decided to take is to trial a user moderation system over weekends and evenings, in addition to us checking moderation alerts during the day. This should help calm spam problems over weekends and bank holidays, which we understand is extremely frustrating for all of you. We’ll let you know when this starts, but it should be in the next few days.
We are also working on a number of other measures over the next week.
As ever keep your forum alerts coming in whenever you spot spam and we’ll try to delete it and block the offending member as quickly as possible. We’d love to hear your feedback on these fixes and your views on user moderation.
Finally (phew!), our tech team will be working hard this week to clear any outstanding bugs on the runnnersworld.co.uk forum update. Our aim is to make the forum as user-friendly as possible and we’ve taken on all your feedback. Thanks as well for all your patience over this weekend – we really value your commitment and contribution to this forum.
Best,
Dominique
Edited: 13/06/2012 at 12:22
