Online Entry

No sign of it?

1 to 20 of 21 messages
23/05/2013 at 21:57

Hi,

Anyone else having problems with the online entry for events? I can't find the option/link anywhere when viewing the event page (in my case the Broad Town 5 race).

Thanks

Lee

24/05/2013 at 11:56

Well half of our races have disappeared altogether; online entry has been removed from others - and any race more than six weeks hence has been switched to 'Sunscriber only'.

I have emailed three times and received no response - and they are not answering their phones.

Have to say - its typical shoddy service from RW.

24/05/2013 at 12:46

Try Southern Running Guide or Northern Running Guide (depending on where you are) instead.  

No crap about subscriber only, either.

24/05/2013 at 16:59

Ok thanks, it's not being stupid at least.

Thanks

Lee

24/05/2013 at 20:23

All of the online entry options for my races appear to have disappeared, though if you search for races with 'online entry only' they appear - but without the actual option to enter online. Like Martin I have eMailed several times and received no response and I am now getting frustrated eMails from potential race entrants, so if not rectified by the end of the weekend I will be setting up with another online entry provider.

24/05/2013 at 20:45

Don't blame you, it does seem a really poor service on RW's part.

25/05/2013 at 08:40

Think we're with you Wrinty - this is the last straw. With three races this weekend - and our busiest of the year for online entry we have zero entries coming in - but a whole bunch of emails and telephone calls from runners who think our races are full.

We're on the case to find alternatives.

25/05/2013 at 14:17

And we've just realised that our event (Caistor "Sting in the Tail" 10K) has been affected as well.  Bugger.

 

28/05/2013 at 14:05

No sign of online entries for my events returning on Runners World. As I have lost the best part of a week of potential entries, I am now setting up with http://www.entrycentral.com/

28/05/2013 at 21:59

On-line enty has also disappeared for my races and I am also getting emails from potential entrants.

As one of my events is soon I fear I have lost a lot of entrants over the Bank Holiday weekend.

Like Wrinty not getting any replies to my emails.

Runners World need to correct this ASAP and compensate the races affected.

28/05/2013 at 22:47

I believe that Michaels are the Chippenham 5 aand River Run 5K. Mine are Great Chalfield 10K, Foxtrot 5 and the Avon Valley Relay.

 

XX1
28/05/2013 at 23:28

JP -- I think that how easy or difficult the problem is to fix is partly dependent on the "developer's" level of ability...

XX1
XX1
29/05/2013 at 08:39

D'oh!

XX1
Pudge    pirate
29/05/2013 at 09:00

JP - When you look at the computer screen, do you see lines of code like the matrix?

You lose me at 'script' every time!

29/05/2013 at 13:36

Apologies to those trying to enter and for the feedback here, there is an on going process with the dev team at the moment, we hope that they'll be able to sort it all out asap.

29/06/2013 at 08:50

Here we go again - no online entry since 2pm yesterday.

Really is time to move away from Runners World.

30/06/2013 at 12:33

Hi

Trying to enter the greensand marathon and get error messages after the payment screen so I cant regiaster.

Also cant contact anyone beucase the contact us link comes up with an error!!!

Arrrg 

30/06/2013 at 22:05

+1

Trying to register for a race, after clicking the authorise payment I'm getting a 500 internal server error from https://secure.runnersworld.co.uk/runnersworld/default.asp 

21/07/2013 at 15:27

Looks to be down again!!

21/07/2013 at 22:06

Same problem it seems when I've tried to enter online "page not available" when it comes to pay.  I hope I haven't half entered as I tried a few times.  Please sort this out as soon as possible.

 

Thanks!

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