Payment Problems - Website bugs

thomas hughes 3

08/09/2009 at 22:01

Has anyone accidentaly double clicked when paying for a race and been charged twice? If so how was the problem resovled?

Catherine RW

09/09/2009 at 09:26

Hi Thomas

Sorry to hear this - if you drop us an email at events@runnersworld.co.uk with the details we'll refund you accordingly.

Thanks

Catherine

thomas hughes 3

09/09/2009 at 18:28

Hi Catherine

Thanks for the response Catherine, I sent two emails, one on 3/9/09 and one yesterday but no response yet for some reason?

Thanks

Tom

Catherine RW

10/09/2009 at 18:00

Hi Tom

Sorry for the delay - I've retrieved your email now and have responded accordingly. The refund should appear on your card statement shortly.

Thanks for your patience

Catherine

thomas hughes 3

10/09/2009 at 23:04

Hi Catherine

Your quick response is much appreciated. I look forward to entering more races with Runners World.

Regards

Tom

We'd love you to add a comment! Please login or take half a minute to register as a free member