Payment Problems

Double payment for races

5 messages
08/09/2009 at 22:01
Has anyone accidentaly double clicked when paying for a race and been charged twice?  If so how was the problem resovled?
09/09/2009 at 09:26

Hi Thomas

Sorry to hear this - if you drop us an email at events@runnersworld.co.uk with the details we'll refund you accordingly.

Thanks

Catherine

09/09/2009 at 18:28

Hi Catherine

 Thanks for the response Catherine, I sent two emails, one on 3/9/09 and one yesterday but no response yet for some reason?

 Thanks

Tom

10/09/2009 at 18:00

Hi Tom

Sorry for the delay - I've retrieved your email now and have responded accordingly. The refund should appear on your card statement shortly.

Thanks for your patience

Catherine

10/09/2009 at 23:04

Hi Catherine

 Your quick response is much appreciated. I look forward to entering more races with Runners World.

 Regards

Tom


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