So SLOW!!!

What's going on?

21 to 36 of 36 messages
16/09/2007 at 21:01
Yes, it's slower than an arthritic three-toed sloth on valium.
Daniel Benson.    pirate
17/09/2007 at 08:10

Hey,

I'm sorry about this. I wasn't online this weekend so I couldn't check the site. Our tech guys will be in later so I'll check with them as to why the site may have been running slowly.

 Ta

 Daniel RW

17/09/2007 at 08:16

Daniel,

It's hard to say whether it's RW that's slow or if it's network treacle. Both Hippo and I use the same ISP with similar IP routing to RW Towers. There's an issue with the route that I have raised with VirginMedia, but so far nothing has been done. Speeds are great during weekday mornings and early afternoons, but deteriorate then as the day wears on. Weekends seems to be bad overall. The main issue is not the ping time but packet loss. Last night packet loss was running consistently at 15-20% , which is appalling.

17/09/2007 at 20:02

zzzzzzzzzzzzzzzzzzzzzzzz

signing off, falling asleep waiting for pages to load!

Daniel Benson.    pirate
18/09/2007 at 08:19

Scooby,

 Are you also using VirginMedia and is the site only slow when you try and use the forums?

Skinny, I'm more than happy to contact Virgin too. I'm guessing a lot of our users have them as their net provider so it's certainly worth us banging the drum as hard as possible. Our tech guys have looked into this and as far as they can see it's not a problem with their servers. 

Daniel RW 

18/09/2007 at 08:39

Daniel,

Here's output from last night from a utility called pingplot. It shows the ping times and packet loss at the various hops along the way.

rget Name: www.runnersworld.co.uk
         IP: 217.169.41.158
  Date/Time: 17/09/2007 21:31:50 to 17/09/2007 21:33:45

Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
 2    47   0  0.0   7  31  10  62-31-63-1.cable.ubr12.azte.blueyonder.co.uk [62.31.63.1]
 3    47   0  0.0   7 160  15  [62.30.64.35]
 4    47   0  0.0  13  76  20  80-192-0-1.cable.ubr01.azte.blueyonder.co.uk [80.192.0.1]
 5    47   0  0.0  14 224  24  aztw-t3core-1a-ge-010-0.inet.ntl.com [80.1.240.69]
 6    47   0  0.0  13  57  17  win-bb-a-so-200-0.inet.ntl.com [213.105.175.157]
 7    47   0  0.0  17  32  22  gfd-bb-b-so-100-0.inet.ntl.com [213.105.172.130]
 8    47   1  2.1  13  67  18  gfd-bb-a-ge-000-0.inet.ntl.com [213.105.172.5]
 9    47  10 21.3  75  98  81  [213.152.245.49]
10    34  33 97.1 128 128 128  so-1-1-0.mpr1.lhr3.uk.above.net [64.125.27.222]
11    47   8 17.0  75 119  83  so-1-0-0.mpr1.lhr2.uk.above.net [64.125.28.38]
12    47   5 10.6  79 129  87  [213.152.245.100]
13    47  11 23.4  79 190  87  [217.169.37.156]
14    47  10 21.3  80 273 102  ge-9-1.bailey-pe-3.bis-internet.co.uk [217.169.35.10]
15    47  13 27.7  80 259  92  [217.169.38.138]
16    47  14 29.8  80 226  91  mailold.magicalia.com [217.169.41.158]

You may want to cut and paste it into notepad for fixed-width font. It shows that packet loss was nearly 30% last night, which is absurd.

By all means have a go at VM, the ticket number is 546408. The actual problem seem to be either with above.net or with the connection between VM and above.net.

If you need any more info or evidence just let me know.

Good luck!

Daniel Benson.    pirate
19/09/2007 at 15:38

you don't want a job do you?

 Thanks for doing that. I'll pass it to our tech guy to have another look. Have you heard back from VM?


Daniel

19/09/2007 at 15:52

No, nothing from VM. I'll prod them in a few days. They operate on geological timescales.

By the way, there is an occasional glitch with the server (I think) where the Javascript download hangs. It occurs very sporadically and at odd times, so probably not correlated with peak usage times, and also via Orange as well as VM, so not routing related.

Daniel Benson.    pirate
20/09/2007 at 18:05

Cheers SOG,

The Orange info is certainly useful and gives me something to go back to our developers with. They have said before tha users need to wait for the Java download to complete before using the forums, and I think there may be a slight hang due to one of the pods we currently serve. I'm going to remove it this evening. Can you let me know if the hang happens for you?

 Cheers Daniel
 

20/09/2007 at 19:23
Will do Daniel.
Daniel Benson.    pirate
21/09/2007 at 07:37

Hi SOG,

 The pod has been down for over 12 hours now. Have you noticed any change with regards the to page hanging?

Cheers

Dan

21/09/2007 at 07:46

Hi Daniel,

It was so sporadic that it's hard to say yet. Plus I spent some of the last 12 hours sleeping .

There have been a couple of posts from people complaining about the issue though.

Here and here

Daniel Benson.    pirate
21/09/2007 at 07:51

You mean you sleep?

 Okay, we'll I'll keep a close eye on things and have a word with our tech bods this morning. 

 Daniel

21/09/2007 at 07:53

Having said that, in that last post the link inserter was hanging when I clicked the 'insert' button on the popup and IE gave a page error. Link was inserted OK, but I had to click the cancel button to remove the popup. The following link is just to see if it does it again.

Link

Yes. It seems to be doing it again. The errror is:

Line 2

Character 110930

Error: Unknown runtine error

Did the guys change to a different version of tinyMCE?

Daniel Benson.    pirate
21/09/2007 at 07:58

I'll check.

Thanks

Daniel

21/09/2007 at 08:09
Daniel, must have had a bad copy cached. I refreshed and it's ok now. However, it's inspired a  little theory that I'll try to find some time to work on. Give me some time....

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