I've received an email saying that refunds will be actioned, but, not explaining whether people need to make contact first. I messaged them via their site. They may not have told RW in time to stop people entering, or RW don't send cancellation messages, I don't know. All easily avoided though, surely. ?
I had an answer to another email I sent them today, saying that refunds will be processed, but, also claiming to have notified people by email on the 8th and 15th that it wasn't going ahead. I don't believe this at all. It doesn't explain why my previous texts, emails, telephone message and telephone calls have gone unanswered. All of which were made before I booked and paid for a hotel room and took time off work. Runners World were still taking bookings on the 12th and up until a couple of days ago. There was no message left on here or even on the Freak Events discussions or home pages. That's the very least you would expect. The only mention of the event not going ahead that is now, this minute, showing on the Freak Events website is a small header that flashes up for 3 seconds, mixed among 17 other general announcements for other upcoming events.
Lame. I hope people don't turn up on the day expecting to collect their race numbers then.
Anyway, thanks Ross, I'm sure the refund will happen somehow. I paid double that for the hotel room, though. As did others I hear. Ah well. I'll do a long run tomorrow to shake it off.
This is the second Freak Events event that I've signed up for. You can never get any response from the organisers. I've emailed, rang and texted Freak Events, and not once had a response. They've cancelled this event this year without any warning to all those who have already booked, and with no information on their website. Runners World are still taking reservations money from entrants, and nowhere is there any information about how to get that back.
People lose money to hotel reservations, take time off work, travel across the country and do everything to make sure that they are participating responsibly, only to have the lowest level of care offered in return. And when you're coughing up £30 for this kind of treatment, you have to ask - who gives these people licenses to do this?
Whoever you are 'Jarad', at Freak Events. People deserve better, and maybe you should step aside and allow someone more responsible to organise public events.
way to go Freak Events and RW. Nothing on the Freak website to say that the race is cancelled. RW still taking reservations money.
Only found out this has been cancelled, this minute. I booked it through RW last Sunday, and text Freak Events days ago. Rang them twice today about race numbers. No response. I've lost money on a hotel. Took time off work. Urch. Annoying.
How f'in irresponsible of these people. how people like that get licenses at all is beyond me. And how do people go about getting refunds, does anyone know, please?