Nick you are a nice guy and basically honest - but I won't ever be doing business with you again. It is now nearly 2 weeks since you took the lower half of my kitchen window away to reglaze leaving me with a boarded up section. You said you would replace it as soon as there was a fine day and would be working any day other than Chrsistmas day itself. Saturday would have been ideal but not a word out of you. Meanwhile I am clattering around in Stygian gloom knowing that I have to go through the whole process again with the top half.