Entries for new applicants opened yesterday & are going strong.
There has been a lot of criticism of the Bath Half on Runners World forums & race ratings. Delivering a major road race in a City centre on public highways is an enormous challenge. Like all race organisers we don’t always get everything right, but we take on board all comments & criticisms raised and we work hard each year to meet those challenges & make real improvements to the race.
Because we care what our customers think we take the time & trouble to invite all race entrants to take part in a post-race survey. An overwhelming 83% of the 3,240 customers who responded to our survey after last year’s Bath Half told us they enjoyed the race & would be coming back again in 2010. This is a significant improvement on the feedback from the previous year. We are far from complacent (or in denial), but whilst not dismissing the more negative comments raised on this forum – including genuine criticisms which we will do our utmost to address – or wishing to undermine anyone’s right to voice their own personal views, I would suggest this was a much larger sample of customers & more representative of the general view of the majority of runners, and of course we have a responsibility to meet the aspirations all our customers – not just the vocal minority represented in one forum.
A number of structural improvements were made to the race in 2009 to address shortcomings identified in the appalling weather conditions experienced in 2008. Despite the current economic downturn & lack of sponsorship, further improvements will be implemented in 2010 which I am confident will resolve most if not all of the issues raised
I would ask you please to temper your negative comments in respect to those customers who do not share your views & our staff, volunteers & contractors who are working hard to deliver the best event possible in a magnificent historic city & the charities who depend on the monies raised.