Of course I didn't expect the race to go ahead & I didn't expect them to reschedule but I'm just surprised that the entrants take the full financial loss & the club takes non. Even if they gave the option for you to send an SAE for the t-shirt I would be slightly happier as we don't all live a short drive from Stratford.
Do enlighten us then Dave if you have such insight! The reschedule question doesn't arise if you get an explanation. I can appreciate there is a logistical nightmare with refunds but to not even offer to post the t-shirt is a bit cheeky, cost me £10 in petrol just to get the t-shirt. £3 discount off a race, as I am unhappy with the way this race has been dealt with I shall not be trying my luck again, half the race fee might encourage me but £3 is a laugh. The 10% discount is goodwill from the sponsors at no cost to the club. As for the charity donation, whilst not a charity of choice it is the chosen charity so I will be expecting to hear how much they do donate. What mainly aggrieves me is that what is being offered involves further expenditure on my part.
Is there anyone reading this forum that entered and received the latest email, if not here it is below. I personally find this unacceptable and would like to here other peoples views.
Can I start by saying a big thank you for your understanding of our decision to cancel the NTRIX. No one turned up on Sunday so we appear to have got the communication right. Hopefully this was a one off and we will have better weather next year. We have now had the opportunity to take a step back and assess the position and consider what options are available to us. Unfortunately we are not able to reschedule the race and having reviewed the expenses necessarily incurred we cannot provide a partial refund for logistical purposes. However, we have come up with a number of options which I hope you will appreciate 1) This year we ordered a Technical T shirt for every runner. (Sizes S / M / L / XL) We hope that these will still be useful training tops and we would like you all to have one. Our Sponsors SimplyRun will help facilitate the distribution process and T Shirts can be collected from their shop Unit 22 The Waterways, Off Birmingham Road, Stratford upon Avon, Warwickshire CV37 0AW Tel No 0845 257 0441 A number of clubs had multiple members who had entered and if anybody is able to collect T Shirts on behalf of their fellow club members that would be great (or we could possibly try to arrange a delivery at a future event where both clubs are competing) 2) SimplyRun will also offer a 10% discount off purchases either from their shop or online by quoting voucher ref NTRIX13 - voucher valid until 28th February. (If you want a race T Shirt sent with your order please call SimplyRun and they will add it to your package) 3) Anybody entering one of our other races during the next 12 months will be entitled to a discount of £3 off their entry. There are 4 races to choose from a) Aquathlon in March (see website for details) b) Stratford Summer 6 in July c) Welcombe XC (5K or 10K options) in Oct 4) We will also make a charity donation to Shakespeare Hospice who are our local charity partners Notes i) It may take a couple of days for the T shirts to be transferred to the SimplyRun shop ii) We will have to make changes to our website to allow the discount to be allowed for online entries (This may not be available immediately for the Aquathlon in which case we will arrange discounts / refunds at race registration) iii) In the last few days I have received a number of e mails on various race related matters. You will receive a separate reply in the next few days only if I consider your query has not been answered by this e mail. Thank you for your support of races hosted by Stratford upon Avon AC Tony Tony Jackson Race Director - NTRIX
The following notice has been published in the news section of their website;
Due to the adverse weather conditions we had to make the decision to cancel Sundays race and unfortunately it will not be possible to reschedule to another date A further notice will be published shortly
I'm guessing it is now a logistical nightmare for them to now refund the 700+ entrants what with the various ways in which you were able to pay.