Some lovely language there Intermanaut, thank you very much for that.
Actually, this isn't about just this one episode. This is a situation that has been coming for many months with the deterioration of the site. The lack of maintenance on a global page such as this (which it is, actually, as the discussion centre for RW UK and I'm aware of a number of people who visit from outside the UK for input and guidance) is, simply, very sad.
And I stand by the fact that I feel Ben's tone and manner of delivery are unacceptable for someone who is essentially the public face of an organisation. I'd also like it noted that not once have I endorsed the fact that some users have "been throwing abuse at them".
Ben - whilst I appreciate you coming on to make your views known and to update on the fac t that an issue is/has been worked upon, the way in which you've gone about it is - and to use your words, "I'll be completely up front" - absolutely shocking.
I have worked in customer service for all of my career and if I'd communicated in the tone and manner in which you have I'd have been sacked on the spot. How DARE you suggest that people who are on here during the day have nothing better to do and are clearly not doing anything important in comparison to you guys in RW Towers?? If you were one of my staff I'd have had you in disciplinary as quick as I possibly could.
And yes, I take the point this is a free site - so are many other discussion forums I participate on but their mods and editors work tirelessly to ensure that the service is at a level whereby the service users gain as much benefit as possible - that is, after all, their job. It's what they are supposed to do.
A forum is only of a benefit to users if it is usable - this has been a valuable resource to so many people over the years who have come on for advice, support and to trade notes on their experiences - but over the last few months the site overall has deteriorated to such an extent that this fantastic interaction is being lost as people get gradually more and more disillusioned with it. And it's giving Runner's World a very bad reputation. I can't believe the attitude that's been taken towards these boards in all honesty - why on earth would you want to lose that?
Aggressive and derogatory comments from someone representing the "Company" are certainly not conducive to encouraging people to actively participate in discussion forums where open discussion can be difficult to have, and where the site owners really don't give a flying monkeys.
Frankly, I see it that RW actually really don't care about the people who post in here, many of whom are subscribers to the magazine and therefore look at it as a part of their overall package. Considering that without those people there would be no site, no income and no advertising revenue I think that's an incredibly poor attitude to have.