You have asked me what I am doing for Christmas and I replied "£$@( all". This does not mean, that I have spare time to do a list of things that you have in mind. If I were to do these things, then I would not be doing £$@( all. The other stuff will have to wait until I have finished doing £$@( all and then I will get back to doing things.
Right, so I have now emailed you copies of my logbook pages with glaring ommissions where the assessor's signature should be. As I am emailing in reply to your own email detailing the assessor's feedback from the asessment, I think we can both assume that the assessment took place and that I was there.
It has taken over two months for me to get the correct information, as opposed to what the assessor told me (i.e "Don't worry it's all automatic from here once I send the paperwork in").
I do not expect to be told that it is my responsibility to provide the correct paperwork when I get different instructions depending on who I talk to.
I pay you ! You lash up my renewals, you lose my requests, you lose my records so I have to provide all the documentation again.