Thirty minutes to actually answer the phone and then as a help line you can neither tell me what is happening with my claim for tax relief or put me through to someone who can. This may be harsh, but what purpose do you serve?
To the person who reversed into my car in the car park, you have made the whole process of resolving this a nightmare and way more stressful than it needed to be.
How dare you suggest at the time that the damage to mine was minor and therefore not worth repairing. There was damage and I wanted my car put back into the state it was before you hit it.
And then to say I was as much to blame. For what?! Occupying the space you were trying to reverse into. How on earth you failed to see the rather big, dark coloured vehicle behind you I don't know. And if you have parking sensors would that mean you're just not in the habit of listening to anyone or anything?!
I would have dearly loved to see your face when the police rung to tell you to give me your registration number after you refused. Even more so when that prompted you to contact your own insurance company to "put your case" and they then rang to inform me that having listened to your explanation they held you totally responsible and would pay for all repairs to my car.
You are a devious, duplicitious woman who having originally accepted fault decided, after "thinking about it", that I was in some way to blame. You take no responsibility for your actions and are willing to lie and blur the facts to suit your own agenda. At no time have you even considered offering an apology. You even had the gall to say I was overly aggressive at the time of the accident!! I wasn't happy, but then who would be if they'd been hit? But at no time did I threaten you, or shout, or act in any way but a controlled manner.
I sincerely hope that somewhere along the line you have the misfortune to have to deal with someone like yourself.
When I ask if you're OK you say yes, but then act as if I've done something wrong. If you want to tell me fine, but I'm really not going to play the game of trying to tease it out of you whilst you make me feel guilty for something I don't even know I've done.
If it means there's an atmosphere then I guess I'll just have to live with that, but I think it's poor considering the enormous support I've shown over the last few months.