Posted: 09/04/2014 at 13:44
so Water direct had supplied the water for the last 2 years, so you could say that Sheffield Half Marathon are good customers if it does turn out that for what ever reason the bill was unpaid, then they should have still delivered the water.
The MD of that company is at fault here, knowing the job he undertook and knowing that his decision not to deliver would mean that 5000 runners would be affected, is IMO disgraceful he then tries to hide behind "payment triggers delivery" as though it is the computers fault
the offer of free water next year, not only do I find strange, but also to be an admission go guilt
And what if they had delivered the water only t be told on the morning that an alternative source was found and that is why patment wasn't made...
The supplier sets the terms and conditions, I fail to see how the supplier can be at fault if the custome doesn't meet them.