Posted: 01/05/2012 at 15:07
I've never had a problem with retrieval or queues before.
This is my 8th marathon in the past year, with as many halves, I've done several very large events, New York, Disney Florida, Berlin, Rome and we're talking very large numbers catered for here, in excess of 100,000 in Rome between 3 events timed to start just after each other.
There has to be some marshalling for security measures, as otherwise, once inside the tent, anyone with a runner's number would be free to access anyone elses bag and this just opens up the risk of items going missing. Sadly, not everyone is just interested in collecting their own items.
It's not too onerous to work out the logistics, and organise sufficient staff, tents and an organised numbering system, to ensure runners aren't kept waiting. Sadly, on this occasion, common sense and experience were sadly lacking, and insufficient resources were allocated to this.
I hope I never witness this again.