Posted: 28/02/2013 at 14:42
I was given a Garmin FR60 in February 2011 for my 40th birthday - I thought was great and did the job. In July 2011 the mouled strap broken. I returned it to Garmin who promptly replaced it as it was within the warranty. I was then given a new warranty for the replacement watch. Fourteen months later (September 2012) the strap broke again on the new watch. I called Garmin and was told that as it was outside of the 12 months warranty, they would only mend it for a fee. I left it at that and glued the strap back on every few days to use it (it kept breaking off). Now it will not glue on at all.
Anyway, to cut a long story short, not having a useable watch, I've been getting pretty peed off. I returned the watch to Garmin last week stating that I have an unusable product costing £130 which broke just after a year of getting it. Something I do not feel acceptable. When I spoke with their Customer Services today they said they would replace it for £30 with an identical watch. That's a fair offer I suppose but as I said to the operative, I'll be returning it for a replacement within 12 months as the strap is guaranteed to broke. Can I also note here that I wore the watch 24 hours a day and just about never removed it, hence the break cannot be wear and tear.
As I am not happy with their offer, I was advised to write to their Consumer Relations Department to resolve the issue. I have stated that I am happy to pay to change the watch to an alternative without a moulded strap.
Am I being completely unreasonable? Has anyone on here had any similar issues or resolved not so straight forward issues with Garmin? I don't think I am expecting too much but any of your opinions would be appreciated.
I'm just off to post the second letter now!!!