Posted: 28/10/2014 at 15:51
Just to pop back and say that since they've been back in touch, the customer service from Brooks has been phenomenal. I would say above and beyond what I could have reasonably expected.
To put the record straight (for those who may stumble across this thread in future), the way the seam is stitched, is deliberate. The aim being that for most people the tongue would sit flatter on your foot, creating a better fit. Like all these things, it doesn't work for everyone and it seems that my particular type of hobbit feet fall foul on this occasion. Having said that, Brooks have very kindly found me a solution and I would have no hesitation in buying a pair of shoes from them again.
I promise they didn't make me say this! It was rather nice to have such fantastic contact from a big company. Makes a very pleasant change.