Who are we and how to contact us?
Hearst-Rodale UK Limited ("Hearst-Rodale") has its head office at:
The company is registered in England 00519122, VAT Registration GB 626 914 329. If you would like to contact us for any reason, please email us at firstname.lastname@example.org and we will do our best to answer your questions.
Hearst-Rodale collects Personal Data and Anonymous Data from you when you visit our sites or when you send us information or communications. "Personal Data" means data that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, e-mail address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data.
"Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
We collect Personal Data from you, such as your name, contact details, country of residence, zip code or post code, gender, and/or birth date when you register on one of our sites or when you choose to use the various services we provide on our sites. We also collect other types of Personal Data that you provide to us voluntarily, when, for instance, you make a purchase, respond to surveys and questionnaires, or enter a competition. If you provide us feedback regarding our sites or services via e-mail, we will collect your name and e-mail address in order to send you a reply.
In order to improve our services to you, we may ask you to voluntarily complete confidential surveys. We do not ask you to provide us any personally identifiable data in association with these surveys although we do associate your responses with Personal Data. If you do not wish to participate in a survey, however, simply decline to participate when asked.
An "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP address stays the same from browser session to browser session; but if you use a consumer Internet access provider, your IP address probably varies from session to session. We track IP addresses solely in conjunction with session cookies to analyse our Web page flow.
"Cookies" are small pieces of information that a Web site sends to your computer’s hard drive while you are viewing a Web site. Hearst-Rodale uses both session cookies (which expire once you close your Web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our sites. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can disable this function by changing the cookie profile on your computer's Web browser. If you disable your cookies, however, you will not have access to certain features of our sites such as "Remember My Password" or interactive quizzes. We do not store any Personal Data in cookies on your computer (other than the cookie itself). For more information on cookies please visit http://www.allaboutcookies.org/
"Clear GIFs" are clear electronic images that are used to track your movements on our sites. They help us to determine whether content on our sites is effective. We also use clear GIFs in HTML-based e-mails to let us know which e-mails have been opened and acted upon by recipients (including any persons to which the e-mails have been forwarded). Clear GIFs on our sites collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the clear GIF resides. This information helps us assess the effectiveness of certain communications and marketing campaigns.
If you decide to invite a friend or family member to join any of our services, we will collect your name and e-mail address as well as your friend's or family member's e-mail address in order to send their e-mail. We will always ask your permission to mention your name when contacting your friend or family member. This information is used once only and is not saved in our database, unless they have entered a competition or other promotion in which case their e-mail address is stored only for that purpose. If you decide to invite a friend or family member to become involved we will collect and save their e-mail address into our database, along with their contact preferences, as we would for anyone who registers on our sites.
Hearst-Rodale uses your Personal Data to provide you with a customised Web experience and to provide services to you. Such services include sending you marketing messages if you have given us permission to do so, processing your answers to quizzes, and sending electronic newsletters and promotional e-mails to you. We also use Personal Data for customer service messages, to notify you about updates to our services and to respond to your requests.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to perform statistical analyses of users' aggregate behaviour so that we may enhance the content of our services and improve site navigation. Hearst-Rodale reserves the right to use and disclose Anonymous Data to third parties at its discretion, in aggregate form.
If you elect to receive communications from us we may periodically send you free newsletters and e-mails that directly promote the use of our sites or the purchase of our products or services and may contain advertisements for third parties.
You expressly consent to the sharing of your Personal Data with our contractors and third party service providers for the purpose of providing services to you.
If you send a testimonial or comment to us, we may post it on our site or use it in advertising materials. We will attribute your testimonial to you by posting your first and last initial or your first name and last initial next to your testimonial on our site or advertising materials, if provided. Regardless of any choices you make regarding your Personal Data (as described below), Hearst-Rodale may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) protect or defend the rights or property of Hearst-Rodale or users of our services.
If you provide Hearst-Rodale with your contact details and agree to receive promotional messages, we may share your details with our affiliates or other third-party businesses that offer goods or services that we believe may be of interest to our customers. Many customers appreciate the offerings they receive from such third parties; however, we allow you to opt out at any time of having your Personal Data shared with affiliated or unaffiliated third parties for the purpose of sending you relevant information.
If you would like to cease receiving these communications, you may unsubscribe by logging into Edit My Profile and updating your preferences.
You may change any of your contact information in your account online by visiting Edit My Profile.
Be sure to include your full name and address in your opt-out request, in order to allow us to process your request.
Note that we may retain changed or deleted information in our archives.
Your Personal Data may be processed both in and outside of your own country. When you submit your details and in whichever country you are situated you agree to the data being transferred to the UK and processed under the terms of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 which stem from European Directives 95/46/EC and 2002/58/EC respectively. If you are not in agreement please do not add your personal details on any of our sites.
We may need to transfer your data outside the UK (and possibly to places outside the European Economic Area) and by using Hearst-Rodale sites you consent to us transferring any such data in this way. However any company outside the EEA to whom we transfer data is contractually bound to protect your personal data.
Hearst-Rodale and affiliates are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorised access, use, or disclosure.
On most of our sites, Hearst-Rodale enables the use of Secure Sockets Layer (SSL) technology and Verisign Site ID, the industry leaders in providing secure communication over the Internet. We also offer industry-standard secured-server transactions that encrypt your Personal Data when collecting your credit card information for online purchases. To verify that you have a secure server connection, look for the locked padlock symbol at the bottom of your browser window or the HTTPS-prefix in the URL.
Even though Hearst-Rodale has taken significant steps to ensure that your Personal Data is not intercepted, accessed, used, or disclosed by unauthorised persons, you should know that Hearst-Rodale cannot eliminate security risks associated with Personal Data.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to see the information we hold about you, please contact us in writing:
The Data Protection Compliance Officer
We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. We are also legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.
We will do our best to address your concerns. If you feel that your complaint has been addressed incompletely, we invite you to let us know for further investigation.