Well, I have had a very bad experience. Although they are a bit more expensive than the excellent Startfitness, I think when it works it works - and if not, then you have a problem. I have never had any complaint with Startfitness especially when it has gone wrong twice.
Initially the failed to apply the discount given at the order time. Needed extra phone call. I needed the item urgently and they promised twice I would get it in time. However, it hadn't been dispatched when I called back.
However, failed to deliver at promised time,(then saying the delivery time was actually 14 days not the next day as promised! and then refused to let me cancel the order which they must under the regulations. They claimed their terms and conditions supervened the regulations...they don't.
I lost a race with the item ordered which admittedly I should have bought locally to be certain. My mistake I guess.
Then in two vicious conversations with "customer service managers" informed me that I was a nuisance and the rest! I did at this stage loose my rag, but....
No clue about customer relations at all on the phone. Refused to give me email address to get a responce and told me to write to them in detail with that complaint! (this is for a £40 support!)
Also then refused to enact the Distance Selling Regulations (2000) which require them to recover goods and refund, and put the phone down whenever I asked them to do the right thing.
Virulently argued every single point no matter how unreasonable, told me they knew the Law and had been running x years, and if I wanted post to to RW - they didn't care!
This was well practised stuff, and excessively aggressive, and even silly at times. Simply a fob off.
...errrrr. Last time I deal with them! You have to know they will put things right when mistakes do happen. I have never had that problem with Start, and orders have gone wrong at least twice with them.
Go elsewhere, unless you can't find the product cheaper at Start.
Posted: 29/05/2007 at 11:40
